Guest Experience Leader
A refined and coastal venue in Perth is launching a new concept that specialises in local seafood and produce from West Australia.
The team is seeking an experienced Guest Experience Leader to collaborate with the owner and chef to create a unique and special dining destination.
This role involves more than just operations – it's about shaping the culture, guest experience, and energy of a new venue.
We are looking for someone who can work closely with leadership to align service and eliminate any BOH vs FOH mentality.
The ideal candidate will have strong leadership skills, excellent knowledge of food and wine service, and a proven track record of delivering exceptional customer experiences.
As a key member of the team, you will be responsible for leading the Front of House team in delivering warm, professional, and attentive service.
You will also train, mentor, and inspire FOH staff to uphold high service standards and oversee daily floor operations to ensure a seamless and consistent guest experience.
A dynamic and collaborative work environment awaits you at this exciting new venue. Apply now with your CV and a brief cover letter telling us about your leadership experience and why you'd be the perfect fit.
Key Responsibilities:
* Lead the Front of House team in delivering exceptional customer experiences
* Train, mentor, and inspire FOH staff to uphold high service standards
* Oversee daily floor operations to ensure a seamless and consistent guest experience
* Work closely with the Owner, Head Chef, and senior leadership to align service and eliminate any BOH vs FOH mentality
Requirements:
* Proven experience as a Venue Manager or Assistant Manager within a refined dining or hospitality environment
* Strong leadership and team development skills
* Excellent knowledge of food and wine service
* Experience in wine list curation highly regarded
* Guest-first mindset with polished presentation and communication skills
About Us:
Our venue is committed to delivering exceptional guest experiences and creating a unique and special dining destination. If you share our passion for delivering outstanding service and have what it takes to join our team, apply now.
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Apply with your CV and a brief cover letter telling us about your leadership experience and why you'd be the right fit.