As a Residential Worker in Youth Services, you will provide day-to-day support, supervision and engagement to young people aged 16-25 residing in one of two 24/7 gender-specific crisis Youth Accommodation Services (known as St Margarets and St Johns) for young people (and young adults) who are homeless. The role focuses on creating a safe, stable, and supportive environment while assisting young people to build independent living skills, develop positive routines, and achieve case plan goals. You will assist clients to stabilise, resolve challenges, connect with family and community supports and access housing, education, training and/or job opportunities.
To be successful you will need
* Preferred Certificate IV qualification in Youth work or Community Services (or equivalent) or evidence of enrolment in studies
* Prior experience working with clients from diverse backgrounds and in providing support, case work and/or practical assistance to people experiencing homelessness and/or a crisis.
* Demonstrated ability to establish rapport with people experiencing homelessness, distress, disconnection from family, domestic/family violence, alcohol or other drug challenges and/or mental health issues.
* Experience in risk assessment, crisis management, incident reporting and skills in navigating solutions to challenges that may arise within 24/7 residential settings.
* Ability to coordinate/deliver activities that support development of practical, relational and/or tenancy related living skills.
* Ability to collaborate with homelessness, health and medical services, first responders and other service providers.
* Good communication, numeracy, administration, data entry and computer skills and the ability to learn IT systems.
* Ability (and willingness) to comply with policies, procedures, established practices and contract deliverables.
* Experience working with First Nations people, families, organizations and communities
Compliance
* Evidence of qualifications or enrolment (if applicable)
* Satisfactory outcome of a current (less than 3 months old) National Criminal History Check
* Current Paid Blue Card (QLD working with children card)
* QLD drivers' licence 'Class C' or interstate equivalent
* Ability (and willingness) to be on 24/7 rotating roster and undertake shift work.
* Required to transport clients and/or to visit clients in their place of residence or within another setting
* Out of hours may be required from time to time
* Ability (and willingness) to undertake local/regional travel
* Current First Aid certificate and CPR certificate
What we can offer you
* A rewarding opportunity with a growing, respected for purpose not-for-profit organisation
* SCHADS Award Crisis Accommodation Level 2 (Equivalent Community Services level 4)
* Access to Employee Assistance Program (EAP) and Chaplaincy Service
* A variety of training and professional development opportunities
* A willingness to explore flexible workplace arrangements
Why work for Anglicare NQ
Formed in 2000, Anglicare North Queensland Limited (Anglicare NQ) is a purpose‑driven not-for-profit Australian Charity registered with the ACNC and an independent legal entity operating as a Company Limited by Guarantee. We provide place‑based human services, support community initiatives and undertake advocacy work. Our efforts are underpinned by Anglicare NQ's purpose, core values and strong commitment to being a Child Safe Organisation and to the people and communities of North and Far North Queensland.
Diversity and inclusivity are important to Anglicare NQ. We are committed to ensuring our workplaces and services are safe, fair and accessible.
Ready to Take the Next Step?
Click the Apply button and submit a cover letter along with your CV. Applications close Tuesday 23rd December, however we may close the advertisement prior to this date if a suitable candidate is found. If you think this is the job for you, please don't hesitate to submit your application. This advert is only meant to be an overview; for all the details on what makes this such a great opportunity or to ask any questions, please email @anglicare.net.
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