Harvey Norman Commercial Division specialises in the supply of Goods to project builders, developers and architects.
Our offer is unique to the market as we can provide a full product solution for our core customer's needs: Architects, Builders, Designers, Developers and Plumbers.
Harvey Norman Commercial offers the best brands, and we sell the widest range of products to all sectors of the building industry.
Our clients depend upon Harvey Norman Commercial to supply the best range, the best service and the best prices.
We are currently seeking a motivated Full Time Entry Level IT Support/Systems Administrator to join our team based at Taren Point.
Job Description
The role of Junior IT Support/Systems Administrator is to provide 1st and 2nd level IT support to Harvey Norman Commercial. Providing technical assistance to users, managing IT-related enquiries, and support for business systems, ensuring that the business continues to operate effectively. Maintain and administer existing systems and plan for their upgrades where required.
Responsibilities
* Provide level 1 and level 2 support for complex systems on a day-to-day basis
* Work closely with internal and external contact points to resolve and review Service Desk tickets
* Escalate Service Desk tickets for additional resources as required
* Continuously prioritise and effectively manage tasks and issues
* Configure Windows devices via SCCM, PXE, and standard installation method
* Troubleshoot Audio Visual equipment including Boardroom Monitors/TV, sound system and screensharing device
* Maintain issue logs and produce detailed incident reports
* Build strong relationships with internal and external stakeholders
* Confidently articulate problems, issues and provide solutions
* Create and maintain documentation for business systems
* Provide successful technical solutions to issues in a timely manner
* Provide regular status updates to end users and stakeholders
* Share knowledge with other team members
* Participate in solution and process improvement
* Participate in an on-call roster
* Perform any ad hoc duties as required, including using your skill set within another division/department
Requirements
* 1 to 2 years' experience in similar roles
* Experience supporting VMWare VSphere/VMware is preferred
* Experience supporting Microsoft Windows Server 2019, and Windows 10 and 11 is mandatory
* Understanding of Command Prompt and Windows PowerShell
* Strong Active Directory knowledge
* Knowledge of Linux systems
* Knowledge of Backup (Symantec Backup Exec) technologies
* Sound understanding/knowledge of Network Switches and VLAN concepts
* Excellent written and verbal communication skills, and experience writing support documentation
* Strong problem-solving skills
On Offer
* Opportunity to contribute and become part of a growing success in the industry
* Excellent remuneration
* Generous Staff Discounts
If you are keen, motivated and willing to contribute to a successful team, then we look forward to hearing from you