Job Description
* Manage all reservation enquiries promptly, maximising revenue through effective upselling and adherence to rate structures.
* Deliver professional, friendly, and knowledgeable service to all internal and external guests, including accurate call handling and system input.
* Maintain and manage reservation channels, including telephone calls, general hotel inbox, and group reservations email.
* Ensure all guest information and bookings are accurately recorded and maintained within the PMS and reservation systems.
* Maintain strong knowledge of the property, rate structures, Accor Loyalty Programme, and available products to optimise occupancy and guest experience.
* Communicate effectively with internal departments, including relaying guest requests, sharing relevant information, and identifying sales leads.
* Participate in briefings, training, and internal communications to remain informed and compliant with brand and operational standards.
Qualifications
* Experience in a similar reservations environment, alternatively, customer service experience required, preferably in a Hotel environment.
* Strong knowledge of computer systems including Microsoft Office.
* Competent knowledge of OPERA Cloud PMS, or similar PMS.
* Experience delivering excellent customer service.
* Experience providing prompt and efficient service including upselling advantageous.
Benefits And Perks
* Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
* Access to Accor Partner Benefits such as Europcar.
* Discounted onsite car park available.
* Access to confidential Employee Assistance Program.
* Inclusive and diverse environment.
* A friendly and supportive work environment.
* Excellent opportunity to further grow and develop your career with an industry leader.
* Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition.
* Mentoring and career development alongside experienced and dedicated professionals.
Note: Australian working rights are required.
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