.Net Support Engineer
At EY were all in to shape your future with confidence.
Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
The opportunity
As Support Engineer you'll be part of an industry-leading program of work whereby you will support and develop web applications that will positively impact the experience of millions of Australians. Working with high-profile clients and programs of work you will gain exposure to a bespoke design systems whilst collaborating with exceptional technologists.
Due to the nature of this role applicants must be Australian citizens and will be required to obtain and maintain a security clearance.
This is a hybrid position based in either Naarm Melbourne or Warrang Sydney.
Your key responsibilities
We're looking for a Technical Support Engineer required to support web applications and some cloud infrastructure for clients across Australia. This role would suit someone who has had some developer experience and looking to further their career in the software development field as a Developer.
Resolve client requests in a timely manner based on agreed delivery dates
Monitor client requests (Email ITSM Tickets Phone calls)
Conduct investigations into incidents to ensure they are not repeated
Support Service Delivery Managers to create monthly operational reports as required
Escalate any operational issues needing attention to SDMs Senior Staff or the Lead - Application Management Services
Prepare for client meetings including review and knowledge of current and backlog tickets
You will also be involved in incident management be available for on call duties for up to 2 weeks per month.
Maintain accurate and up-to-date technical documentation and processes of client platforms
Assist in the preparation of new proposals or pitch decks for prospective clients
Skills and attributes for success
.NET Framework / .NET Core: An understanding of C# and ecosystem.
MVC / Web API: Experience building or maintaining web applications and APIs.
HTML CSS JavaScript: Basic front-end skills for CMS template customization.
SQL Server: Ability to write and understand queries stored procedures and database structures.
CMS Experience: such as Sitecore Kentico Sitefinity Umbraco etc.
Version Control: Experience with Git and tools like GitHub or Azure DevOps.
Service Management: ITIL knowledge or Certification DevOps
What we offer you
At EY well fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
Career development: At EY your career is yours to shape Well develop you with future-focused skills and equip you with world-class experiences work arrangements: Our flexible work policies empower you to balance your professional and personal life fostering a culture of trust and autonomy.
A comprehensive benefits package: From a yearly wellness incentiveto access to additional 8 weeks of flex leave per year and family-friendly policies including 26 weeks of gender-neutral paid parental leave we cater to your diverse needs to help you thrive both personally and professionally
Salary: We offer a competitive salary which is open to negotiation pending on skills and experience.
Acknowledgement of Country
EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures and to their Elders past present and emerging. Find out more about our vision for reconciliation at equity and inclusiveness (DE& I) are core to who we are how we work and how we live our values. We encourage applications from people of all ages nationalities abilities cultures sexual orientations and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting so if you have questions before or during your application we welcome you to get in touch at or(option 2). Anything you tell us will be kept completely confidential.
Are you ready to shape your future with confidence Apply today.
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EY Building a better working world
Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.
Key Skills
Ruby, Mac Os, Computer Networking, Windows, TCP, Customer Support, Linux, Shell Scripting, VPN, Dns, Technical Support, Troubleshooting
Employment Information
Employment Type: Full Time
Experience: years
Vacancy: 1
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