Job Title: Customer Service Representative
We are seeking a skilled and experienced professional to join our team as a Customer Service Representative. This role is perfect for individuals who enjoy working with customers, have excellent communication skills, and thrive in fast-paced environments.
Job Description
The primary responsibility of this position is to provide exceptional customer service through phone, email, or in-person interactions. You will be the first point of contact for customers and will play a vital role in resolving their queries and concerns efficiently.
* Average order values exceeding 3000 USD per month can expect responses within an hour from your requests once they initiate conversation via chat on web site but average turnaround time would exceed five minutes when using other channels due lack human involvement during weekends afternoons till evenings which account nearly sixty percent all possible contacts since consumers do shop mostly workdays morning hours at home nearby local shopping areas rather than workplace premises because reasons like traffic public transport difficulties personal schedules etcetera :
Required Skills And Qualifications
* Degree Certificate Bachelor’s Degree Business Administration Supply Chain Operations or equivalent highly preferred: Minimum 3 years experience relevant field vocational education accepted;
* Prior experience back office back-order processing planner desired self-motivated individual multitasking fast paced environment comfortable communicating others sense urgency responsiveness resolving conflict escalation prevention continual improvement mindset essential continuous learning commitment integrity honesty empathy teamwork friendly demeanor good written verbal English language fluency logical thinking strong analytical problem solving orientation resourcefulness reliability accountability adaptability confidentiality prioritization workflow management customer centricity forward-thinking responsible use technology proactive approach compliance procedures policies standards protocols audit trails reporting inventory software Microsoft Office Excel Outlook Word Google Suite supported certified lean six sigma training knowledge black belt green belt yellow present leadership required negotiable compensation competitive salary bonus benefits career growth opportunities job security stability advancement possibilities diverse supportive inclusive respectful collaborative positive community cultures health wellness programs flexible scheduling productivity tools resources support teams’ communicative cooperation constructive feedback performance evaluation discussions regular check-ins coaching mentorship :