_This job posting is for a position at a Hotel owned and operated by, an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees._
**About Us**
Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel.
We've created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better.
Our hotels are unique in their own right, with their own distinct outlook and story to tell.
**Your day to day**
Our hotels never sleep. The moment a guest steps inside, they walk into a genuinely unique experience. As the Night Porter, you will be primarily responsible for:
- Ensuring our guests always get a warm welcome and a sincere farewell
- Supporting any guest needs on arrival and valet parking cars
- Providing hotel guest services, room service delivery and any concierge requests
- Ensuring the lobby, port cochure/driveway and guest areas look their best and are kept clean and tidy
- Resolving guest issues and using their feedback to improve guest satisfaction
- Supporting Housekeeping operations by completing tasks in room to help prepare for the next day's operations
- Assisting the Night Manager and Supervisor to maintain the safety and security of guests and the Hotel at night.
**What we need from you**
- A passion for providing exceptional experiences with an enthusiasm for connecting with guests on a first name basis and hearing their story
- Valid RSA Statement of Attainment (or the ability to acquire one)
- Full open driver's license (manual preferred)
- Flexibility to work nights, weekends, and public holidays (shift times are generally 10:45pm - 6:50am)
- Strong computer skills, experience with the Opera system is advantageous
- Excellent communication skills, both written and verbal
- The ability to work collaboratively within a small team environment.
**What we offer**
We can offer you the chance to work for an exciting new brand (a little different from the norm), as well as the following benefits:
- Complimentary uniforms and dry cleaning
- Access to the IHG Employee Room Benefit & Friends and Family Program
- Sales incentives and recognition schemes
- Wellbeing platform & EAP
- Career development, mentoring and community support opportunities
Come and experience our X Factor for yourself and APPLY NOW!
**Salary**: $1.00 per hour
Ability to commute/relocate:
- FORTITUDE VALLEY, QLD 4006: Reliably commute or planning to relocate before starting work (required)
Work Location: One location