About the Role
We're seeking a skilled professional to deliver exceptional customer support over digital channels.
As a Digital Care Advisor, you will play a vital role in ensuring our customers receive timely and effective assistance.
* Resolve multiple customer enquiries simultaneously via live chat, email, and social media platforms.
* Maintain a professional tone in written communication, adhering to our brand guidelines on tone of voice.
* Foster a customer-centric approach, driving high-quality interactions and excellent service standards.
* Embody our values when interacting with internal or external stakeholders.