As we continue to grow, Phil Hoffmann Travel has an exciting opportunity for an Assistant Branch Manager at our Hyde Park branch.
About Us:
For 35 years Phil Hoffmann Travel has been dedicated to delivering exceptional travel experiences, built on trust, care and authentic connection.
Driven by our passion for travel and outstanding client for life philosophy, we create opportunities that enrich lives, foster meaningful connections, and create lifelong memories.
Recognised across the industry for our professionalism, continued education and innovation, we provide peace of mind to ensure every journey is unforgettable. Our vision has seen PHT grow to 10 locations across South Australia, with new initiatives always on the horizon.
At PHT, you'll find a career that not only takes you places but enriches your life both personally and professionally
About the Role:
Are you ready to reach your full potential and join a supportive team that values ongoing professional development, rewards and recognition and a fun team culture?
The Assistant Branch Manager (Hyde Park) will support the Hyde Park Branch Manager in areas such as sales, staff performance and consumer presentations, whilst also providing encouraging and positive support to their team.
They are passionate about travel and demonstrate exemplary customer service through authentic relationship building, timely service delivery, accuracy and knowledge, ensuring client expectations are met with positive outcomes. They will set an example to all staff members.
Roles and Responsibilities:
Customer Service: Professional service delivery, upholding PHT values and standards, with all internal and external stakeholders.
Sales: Meet and exceed sales budget, yields and conversions, maximising the client experience.
Leadership: Contribute to team cohesion, efficiency, and success in meeting targets. Provide coaching and training support to the team.
Administration: Assist with preparation of reports and rosters. Accurate and timely company reporting as per relevant policy and procedure.
PHT PACKAGE
· Uncapped earnings with base wage + incentives - great earning potential
· Full time, permanent role (open to some flexibility)
· PHT Perks Program for all employees
· Laptop and company uniform provided
Training & Education
· Ongoing tailored training by certified PHT Training team at Glenelg head office
· Dedicated team of passionate industry professionals that offer a wealth of support
· Stay updated and connected with ongoing supplier led training and product updates
· Build lasting connections with our exceptionally loyal customer base via quality consulting time
Travel Opportunities
· Incredible PHT exclusive incentives and educationals
· Educational leave and allowance for all your explorations
· Amazing Rewards and Recognition program (including exclusive categories for our new starters)
· Tenure rewards with travel benefits (PHT Perks)
Wellbeing
· Holistic PHT Wellbeing program, company-wide wellness initiatives and Employee Assistance Program
· Two days Volunteer Leave to support your community passions
· Social and fun team environment
ABOUT YOU:
Experience
• Minimum 2 years retail travel experience
• Leadership role experience
• Certificate 3 or above in Travel or Tourism (Retail Travel)
• Well-travelled
Skills
• Commitment to excellent customer service ethic
• Strong communication and interpersonal skills to help nurture client relationships
• Initiative and flexibility
• Organised and able to meet deadlines with attention to detail
• Ability to problem solve
• Able to support team and work independently
• Confident using GDS (SABRE preferred) and mid-office systems
HOW TO APPLY:
If this is you, please send your CV and Cover Letter by COB Thursday, 26 February 2026
Only applicants with a right to work in Australia are eligible to apply.