**Join Our Dynamic Team at DHL Global Forwarding!**We are looking for an **Air Freight Export Manager** within the **Air Freight Export Department**, at our **Brisbane Station**.
**About Us**:
We are the leading global brand in the logistics industry, offering an unrivalled portfolio of services across multiple modes of transportation to a diverse range of customers across the globe. We connect people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries — including technology, life sciences and healthcare, engineering, manufacturing and energy, auto-mobility, and retail — we are decisively positioned as **"The logistics company for the world."**
**Key Responsibilities**:
- Lead and manage daily operational activities within the Air Freight Export team
- Support and contribute to the achievement of country targets and KPIs
- Manage customer relationships and ensure resolution of operational issues
- Coordinate with carriers, suppliers, and internal stakeholders to optimise service delivery
- Monitor supplier performance and implement improvement plans
- Prepare and reconcile financial documentation, including cost structures and rate discrepancies
- Ensure compliance with ISO standards and DHL's global policies
- Promote health and safety and ensure workplace compliance
- Develop a high-performance team culture, providing leadership, coaching and development
**Key Accountabilities**:
- Achievement of operational KPIs and cost efficiency targets
- Retention of key accounts and resolution of customer issues
- Effective leadership of direct reports and resource allocation
- Compliance with company policies, procedures, and safety standards
- Performance management and staff development
- Continuous process improvement and productivity initiatives
**To be successful you will need**:
- **Minimum 10+ years' experience** in freight forwarding/logistics, with **at least 5 years in a leadership role**:
- A **degree in Management, Logistics, or a related field**:
- Certifications in **Customs, Dangerous Goods, and Air Cargo Security** (essential)
- Strong communication, analytical, and commercial negotiation skills
- Proven experience managing operations with P&L; responsibility
- Ability to work independently, under pressure, and manage multiple priorities
- Excellent leadership, team development, and stakeholder management skills
**What to expect from us**:
What makes DHL great? Our People! We know each employee's individual contributions collectively ensure we remain one of the largest delivery and logistics companies worldwide. We are dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
- Hybrid working options available after successful onboarding.
- Consistently voted as a great place to work.
- Focus on wellbeing with annual fitness subsidy.
Kind regards,
**Jhonatan Gonzalez Castillo**
Human Resources Business Partner
**t.** +61 73 6377103
**m.** +61 4 34074030
**DHL Global Forwarding**Brisbane, Australia