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Team lead, customer experience

Sunshine Coast
beBee Careers
Posted: 15 June
Offer description

Salary: $58,500.00 - $58,500.00

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Job Type: Permanent - Full Time

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Location: Sunshine Coast

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Job Category: Retail

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We pride ourselves on creating a welcoming atmosphere where customers feel at home. Our inspiration is drawn from the love and pursuit of comfort, which we strive to bring into the lives of our customers through our beautifully simple concept.

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As a Team Leader, you will play a crucial role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional results every day. Your responsibilities will include handling customer queries and concerns, driving the team to achieve sales targets and KPIs, receiving and organizing inventory, maintaining visual appeal, and tracking progress.

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You will be responsible for creating value in every customer interaction, bringing the meaning of comfort and style to life. We are looking for someone who is passionate about providing great customer service and championing best practices in stock, service, safety, operational procedures, and visual merchandising.

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A Bit About You...

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* Experience working in a customer-centric retail environment within a Team Leader, Supervisor, or 3IC role with proven exposure to customer service and supervising a team
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* Ability to support the Store Manager and Assistant Store Manager in the overall running of the store with the confidence to step up when needed
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* Shows commitment to every customer and makes a conscious effort to improve their in-store experience
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* Highly personable and confident individual who has an outstanding ability to develop interpersonal relationships with customers and colleagues
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* Consultative selling experience with proven ability to find the right products for customers and instill confidence
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* Ability to multitask and cope with changing priorities
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* Highly creative with a keen eye for detail
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* Great listening and problem-solving skills
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Why Work With Us?

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* $58,500 plus super, and generous monthly performance incentives (circa $6k pa)
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* 60% store discount after qualifying period – T&C's apply
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* Free onsite parking
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* Australian-owned and operated company
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* Experience the advantages of our Flare partnership—Novated Leasing and other benefits
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* Largest linen and homewares specialists in the country
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* Opportunities for further learning and career growth
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* Warm, friendly, and supportive work environment
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* Passionate and knowledgeable team
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* On-trend, high-quality products that make 'selling' a true pleasure
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* Friendly, inclusive culture and values
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We are a business that is always striving to grow and improve. If you're looking for a new challenge and want to be part of a dynamic team, then this could be the perfect opportunity for you.

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About This Role...

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This Team Leader role offers a unique opportunity to take on a leadership position and contribute to the success of our store. As a key member of the store leadership team, you will play a vital role in shaping the customer experience and ensuring the smooth operation of the store.

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We are looking for someone who is enthusiastic, motivated, and has excellent communication skills. You should be able to build strong relationships with colleagues and customers alike, and have a passion for delivering exceptional results.

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If you think you have what it takes to excel in this role, please submit your application today!

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