**Who are We**
Known best as the_ 'Undisputed King of Trainers'_, JD Sports is a leading Multi-Channel Retailer of the biggest and best global Sports Fashion brands across footwear and apparel.
In 2017, JD Sports first established itself in the Australian market and has since expanded to 40+ stores in NSW, VIC, QLD, WA and SA with many more to come With a combined total of over 850 stores across the UK, Europe, USA, New Zealand, South East Asia and Australasia, we are proud of the fact that we provide our customers with the latest and greatest styles whilst upholding world class service.
**The Role**
As the Store Operations Manager you are to assist the Store Manager and Assistant Store Manager in leading & developing the team to achieve sales and KPI's through implementing company and store processes, policies and procedures and help manage store operations to deliver optimal productivity and compliance.
**Key Responsibilities**
- Inventory Management
- Financial Performance
- Stocktake and Loss Prevention
- Leadership and Communication
- Visual Presentation/Retail Standards
- Recruitment and Development
- Work, Health and Safety
- KPI's
**Key Competencies**
Customer Focus
- Builds and develops lasting relationships
- Actively seeks and explores customer feedback
- Works closely with customers to develop solutions
Planning & Delivery
- Plans and manages delivery to time, cost and customer expectations through best use of combined internal and external resources Acts promptly to address delivery/quality issues, taking accountability for resolving them constructively
- Recognises the impact of decisions on other parts of the organisation, customers and stakeholders and takes appropriate action where necessary
- Manages and directs workload to reflect business priorities, delegating as appropriate
Branding & Culture
- Creates a strong and consistent culture of respect with a strong focus on customer service, performance and success
- Builds effective teams with long term tenure
- Encourages high performance within the group by creating reward and recognition programs, publicising this across the group
- Identifies potential conflict situations and takes appropriate pre-emptive action to address them
- Ensure strong brand representation is maintained across the board throughout the hiring and employment lifecycle
Learning & Development
- Readily shares knowledge and experience with others, continuing to learn and applies this to the hiring process
- Ensures employee development and internal career progression using consistent frameworks
Leadership
- Communicates a compelling vision of our brands, inspiring and engaging customers, colleagues and stakeholders
- Positively represents our business to colleagues, customers and stakeholders
- Inspires others to maximise their potential
- Is seen as a key go to person for all Personnel aspects of the business
Improving the Business
- Encourages creativity and innovation to improve ways of working, processes and systems
- Identifies opportunities to improve service and develop the business
- Looks for opportunities to improve systems, processes and delivery to develop revenue and increase profitable growth
Experience
- Experience in retail or warehouse environment
- Experience in supervising teams
- Experience coaching, mentoring and training others
- Inventory management experience
- Experience at data entry and administration
- Experience managing rosters and daily scheduling
Whatever your answer is, if you think you have what it takes to join the 'Undisputed King of Trainers' we want to hear it
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