Customer service officer (alice springs)

Job Description

We are currently seeking a sales motivated and customer-oriented Sales & Customer Service Officer to join our Alice Springs Airport team on a casual basis!

Benefits

• A competitive hourly rate + casual loading + generous, uncapped incentive scheme
• Opportunity to maximise your income based on your exceptional performance with our incentive program
• Ongoing training and development to help you thrive and level up your career
• Be part of an international brand with exciting opportunities to work across AU/NZ and globally
• Get rewarded for great referrals – earn cash through our Employee Referral Program
• Company uniform provided
• Access exclusive discounts on private health insurance with Bupa
• Enjoy generous employee discounts including discounted car rental, savings on gym services, influenza vaccinations, and more
• Unlock incredible travel benefits through our Accor All Heartists program giving you exclusive hotel discounts, dining offers and lifestyle rewards across a global network
• Mental health and wellbeing initiatives, including 24/7 free access to Employee Assistance Program and the Calm App – the #1 app for mental fitness
• Thrive in a high performing and supportive team culture that celebrates wins and uplifts each other every day

Key Responsibilities

• Greet and assist customers in renting vehicles based on their preferences and needs
• Process rental agreements accurately and efficiently
• Promote and upsell additional products and services
• Address customer inquiries and concerns promptly and professionally, with a service first approach
• Achieve or exceed individual and team sales targets
• Inspect vehicles before and after rental periods, noting any damages
• Maintain knowledge of current promotions, services, and products to assist with sales efforts
• Build solid customer relationships to encourage repeat business and referrals
• Detail and clean vehicles to business quality standards
• Refuel and transport vehicles

Requirements

• Previous experience in sales, customer service or retail
• Car rental experience is highly desirable
• Excellent communication and interpersonal skills, with a customer-first mindset
• Confident using computer systems and technology
• Ability to work efficiently in a fast-paced, high-pressure environment
• Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays
• Valid Australian driver's license with a clean driving record
• Full working rights in Australia (current and ongoing)
• A positive, proactive and team-oriented attitude

About Europcar Mobility Group

Europcar Mobility Group is a global mobility player with 75 years of mobility services expertise and a leading position in Europe. We offer individual and business car and van rental services on a wide range of terms, on-demand and subscription, relying on a fleet of more than ******* vehicles, including electric options. Our brands, including Europcar, Goldcar and Fox‐Rent‐A‐Car, address diverse customer needs across more than 130 countries. Customers' satisfaction is at the heart of our ambition and our more than 9,000 employees deliver our mobility solutions worldwide.