Lead a dynamic team in our rapidly growing service department as an Outbound Call Centre Manager.
Position Overview
In this critical leadership role, you will oversee all outbound communication efforts related to service bookings, customer retention, recall campaigns, and workshop load optimisation. You will be responsible for driving revenue growth, increasing customer retention, and ensuring a consistently high level of customer engagement.
Key Responsibilities
* Recruit, train, coach and manage a team of outbound service booking agents with strong leadership qualities and excellent interpersonal skills.
* Develop and execute call campaigns for servicing appointments, recalls, and seasonal promotions using intermediate Microsoft Office applications including Word, Excel, and Outlook.
* Coordinate outbound booking volumes with workshop capacity to ensure seamless operations.
* Track and report daily/weekly outbound performance metrics to drive business results.
* Ensure all customer interactions reflect the company's values and brand standards.
Requirements
* Strong leadership qualities with excellent communication and interpersonal skills.
* Intermediate level in Microsoft Office applications, including Word, Excel, and Outlook.
* Able to set goals and targets and organize a team.
* Familiarity with Business Development Centre operational practices and procedures.
* Knowledge of Service systems and procedures.
Benefits
* Commitment to development and mentoring from the team.
* Competitive salary and performance-based bonuses.
* Access to discounted rates on health insurance.
* Exclusive discounts on vehicles, parts, and servicing.
* Paid parental leave to support employees and their families.
Join a proud Australian-owned business representing some of the finest vehicle brands, offering a complete range of services including expert mechanical servicing. With over 330 dedicated employees across multiple locations, the company values its people as one of its greatest assets and is looking for passionate individuals to join its growing team.