Expression of Interest – Member Experience Team page is loaded## Expression of Interest – Member Experience Teamtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR100326**Expression of Interest – Join the Member Experience Team**We're calling for **Expressions of Interest** for two exciting opportunities in our high-performing Member Experience Team:**Member Experience Advisor**Be the trusted voice of GMHBA.In this role, you'll deliver exceptional service across phone, email and webchat, helping members understand their health insurance and feel confident in their cover.You'll:* Manage inbound enquiries with empathy and professionalism* Provide clear, tailored advice on products and benefits* Take ownership of queries and resolve them efficiently* Work towards team KPIs in a supportive, fast-paced environment* Represent the GMHBA brand with warmth and confidencePerfect for someone who thrives in customer service, enjoys problem-solving, and loves creating positive member experiences.**Member Sales & Retention Advisor**Drive growth. Build relationships. Make an impact.This role blends service with sales — focusing on new member growth, retention and strengthening relationships across GMHBA brands.You'll:* Engaging with new and existing members via inbound and outbound campaigns to understand their needs and recommend tailored Private Health Insurance solutions.* Responding to inbound enquiries from prospective members, providing product information and assisting them in selecting the right cover.* Conducting outbound retention calls to engage existing members, offer support, and proactively address potential cancellations or concerns.* Achieve and exceed sales and retention targets.* Maintaining accurate member records and following compliance requirements in all for someone target-driven, resilient, and passionate about achieving results while putting members first.At GMHBA, we invest in our people:* Discounted GMHBA health insurance* Paid parental and volunteer leave* Genuine career progression and development pathways* Health & wellbeing initiatives, EAP access and flu vaccinations* Employee perks and recognition programs* A connected, supportive team cultureIf you're motivated, customer-focused and ready to grow your career in a thriving contact centre environment — we'd love to hear from you.**Submit your Expression of Interest today.**And keep an eye out — our Assessment Centre will be coming soon!GMHBA takes pride in being an Australian not-for-profit health insurance and healthcare company that truly values its members. For a rewarding 90 years, we've been dedicated to serving the community and as a result have become one of Australia's leading regionally based private health insurers. We live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle.#J-18808-Ljbffr