Full Time, Permanent RoleGreat Salary of $99,683 + Super + NFP Salary Packaging BenefitsLocation: Townsville, QLDMake a meaningful difference to the lives of Australians in needLife at Mission AustraliaWhen you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive.
United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us.
Find out more about us and our purpose.Your opportunityThe Senior Practitioner is a key leader within the Townsville Youth Foyer, a supportive and vibrant community that empowers young people aged 16 to 25 on their journey to independence.
The Foyer offers more than safe accommodation—it delivers a holistic program across six essential service areas: education and training, employment, health and well-being, social engagement, civic participation, and independent living skills.
Backed by Mission Australia, The Foyer Foundation, and community partners, the service is grounded in the Advantage Thinking Framework and Human Services Quality Framework (HSQF).Working closely with the Program Manager and team, the Senior Practitioner oversees the development of tailored support plans for each young person, guiding them toward achieving their goals.
This role involves intake and transition support, coordination of group activities, linking with external services, case management, and addressing complex cases in collaboration with team leads.
The Senior Practitioner also helps foster a culturally safe environment, builds positive relationships with young people and their networks, and actively contributes to service development and compliance with quality standards.It's a hands-on, people-focused role that blends leadership, advocacy, and care—making a real difference in the lives of young people every day.Your key responsibilities will be to:Assist in the provision of all 6 services including: client intake, transitions, activity planning, linking with support agencies and other routineWork with young people and Pathways Specialist to engage in relevant sector agencies/programsBuild positive peer and adult relationships with young people by assisting them to attend appointments and programsWork with young people to reconnect with family and kinEnsure Confidentiality, privacy, and professional boundaries are maintainedConduct, co-ordinate or initiate group case management sessions where necessary and appropriate, such as living skills, budgeting etc.Complex cases are reviewed and presented to Senior Practitioner/Program Manager and/or case conferencing, collaborationParticipate actively in community network meetingsContribute to the effective functioning and development of the service through involvement in culturally appropriate projects, contribution to team forums, and training and development of staffRequirements for successRelevant tertiary qualifications with relevant experience in a similar rolePrevious experience in a leadership positionDemonstrated ability to deliver service outcomes compliantlyDemonstrated ability to guide and deliver services that are informed and based on HSQF and Advantage Thinking FrameworksStrong listening, engagement and communication (written and verbal) skillsAbility to maintain strong professional boundariesBefore starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.
Our culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.
We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.We are committed to creating a diverse and inclusive working environment.
We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible.
So, whoever you are, if you're skilled and actively support our purpose and values, you would be welcome at Mission Australia.If you live with disability and require support to submit your application, please email ****** or visit our Careers page for additional contact details.We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander.
For culturally safe support or assistance with your application, please contact us at ****** Find out more about a career with Mission Australia.
Your benefitsRewarding work – every day you know you're making a real differenceNot-for-profit salary packaging, reducing your tax (details via AccessPay)Free external, confidential counselling and access to chaplaincy supportVolunteering opportunities Opportunity to purchase additional annual leave Extra leave including: Mission Australia Thank You Day & Work Anniversary Day offHow to applyClick 'Apply' and send your application today!As a committed Circle Back Initiative employer, we will respond to your application.Applications are shortlisted as they are received.
Please apply as soon as possible to be considered.
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