A leading technology company seeks a Technical Support Engineer to provide post-sales support for fiber optic products. This role is ideal for those who excel in resolving complex technical issues and possess a strong analytical mindset.
Key Responsibilities
* Provide expert technical support via various communication channels, including phone, email, and ticketing systems
* Analyze and troubleshoot technical problems, often working with cross-functional teams to resolve issues efficiently
* Develop and maintain comprehensive knowledge of our products and services, staying up-to-date on the latest technologies and advancements in the field
In this exciting opportunity, you will be responsible for delivering exceptional customer experiences while working in a dynamic environment that fosters growth and innovation.
Requirements
* Bachelor's degree in Engineering or Computer Science, or equivalent experience in a related field
* Proven track record of providing top-notch technical support, with excellent problem-solving skills and analytical abilities
* Experience working in a fast-paced technical support environment, preferably within the telecommunications industry
This is an excellent chance for someone with a passion for technology and a drive to succeed in a challenging and rewarding role.