1. Full-time hr/week contract until st December 2 possible extension
2. Must be Australian Citizen
3. Baseline Security Clearance (or ability to obtain one)
McArthur are currently seeking applications for the position of APS3 Passport Customer Service and Support Officer, to work with our government client.
Passport Customer Service and Support Officer's provide advice and support to customers in relation to the issuance of Australian travel documents. Staff may be required to rotate duties in both face-to-face customer contact roles and back-office production support.
This role will commence immediately and will be until December 2 with possible extension.
As part of this role, your duties and responsibilities will include the following:
- Management and distribution of high volume of mail and correspondence
- High speed and accurate data entry, document preparation, scanning, personalisation, crop, document/photo exceptions re-work.
- Assist in the travel document production workflow, scanning/ cropping photos, ensure data quality prior to the issue of Australian travel documents.
- Perform data verification of paper based travel document applications to online forms (as required) in Canberra or State and Territory Offices
- Prepare/sort evidence documents, attachments to travel document applications; prior to the issue of Australian travel documents, with guidance as required.
- Perform customer service, notarial duties, personalisation support, custodian, and telephone enquiries.
- Undertake Quality Assurance checks of travel documents in including application forms prior to and post print of travel documents (spoils and destructions)
To be successful in this role, you must meet the following criteria:
Excellent customer service and communication skills
Strong attention to detail
Previous experience in a customer service-focused or administrative role
If you feel that you meet the criteria above, please apply using the link provided.
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