Wilson Security present an exciting opportunity to join our local security workforce by applying for a position as a Control Room Security Officer, in Perth WA. We are seeking multiple experienced Control Room Operators to work in our Mobile Patrol Portfolio. You MUST be available and flexible to work day and night shifts.
ABOUT WILSON
As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry‑leading expertise and a strong local and national infrastructure operating 24 hours a day. Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone. Wilson Security operates across a wide range of sectors and is committed to shaping the future of security by deploying innovative and sustainable solutions that creates enduring value for our people, customers and the communities we operate in.
ABOUT THE ROLE
* Location: East Perth
* Full Time Relief Positions - Control Room / mobile patrols
* Hourly rate + Night shift allowance
* Potential earnings up to $90,000 (subject to availability, hours worked including overtime, classification, and other factors)
This position is a leadership role and is essential part of the operational team on a large government contract. This offers the opportunity to work as part of a highly motivated team supported by the dedicated contract manager.
THE POSITION
* Providing high quality frontline customer service and support
* Monitor and respond to Security alarm system activations
* Multi-tasking
* Understand how to diagnose faults and find a suitable solution
* Clear communication skills
* Problem solving skills
* Risk identification and issue resolution
* General security duties including administration tasks
* Working within a team environment
WHAT WE ARE LOOKING FOR
* Hold current WA Security Licence and First Aid Certificate.
* Ability to work across a 24/7 rotating roster
* Previous Control Room/ Monitoring Centre Experience is essential
* Experience in using access control systems
* Security alarm system knowledge
* Confident Interpersonal and Communication skills (written and verbal)
* Excellent Customer Service Skills
* Intermediate to Advanced Computer Skills
* Professional Personal Presentation
* Have full working rights in Australia
Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs. Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.
We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.
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