Job Description
Level 2 IT Technician
The Company
E&P Financial Group (E&P) is a diversified financial services business, servicing clients across wealth management, funds management, corporate advisory, institutional sales and trading and research. We provide high quality, market leading financial advice for individuals, families, for-purpose organisations, corporates and institutions
An unwavering focus on our clients drives everything we do. We help our clients realise their goals. They value our collective expertise that delivers knowledge and insights to help unlock opportunities and drive growth in a constantly changing financial and economic landscape.
Our culture is guided by our values of Client First, Integrity, Growth & Innovation, Respect & Inclusion and Collaboration.
We believe that everyone should be able to be their authentic self at work and to focus on the things that matter to you. Our commitment to your career and development is genuine, and our established structure supports the learning experience you expect. Working with us means you get to learn from and collaborate with some of the best in the business.
The Role
We're looking for an experienced IT professional to join our growing IT team as a Senior Analyst - IT Support (Level 2), based in our Melbourne office. This is a full-time, fully onsite role suited to someone with a minimum of 3 years of IT support experience who's ready to take ownership of complex technical challenges in a fast-paced financial services environment.
Please note that this position requires an early start time of 7.30am and early finish time of 4:00pm to allow for early morning pre-market open imperatives of the business. The start time can be mutually agreed earlier if agreed by both the applicant and E&P.
Reporting to the IT Support Team Leader, you'll serve as a senior technical resource for the Melbourne office, resolving escalated support issues, leading IT projects, and providing mentoring and guidance to Level 1 technicians. Your technical focus will centre on Microsoft 365, Azure, and Windows Server environments within an ISO27001-certified, ASIC-regulated setting.
Key responsibilities include:
* Resolving Level 2 escalated support issues across Microsoft 365, Azure, and Windows environments
* Taking ownership of IT projects and initiatives, ensuring delivery within agreed timeframes
* Managing incidents with clear communication, keeping stakeholders informed throughout
* Maintaining accurate documentation of systems, processes, incidents, and resolutions in line with ISO27001 requirements
* Providing mentoring and technical guidance to Level 1 IT Technicians
* Liaising with vendors and suppliers for technical requirements and escalated issue resolution
About You
We're keen to hear from experienced IT professionals who thrive on technical depth and enjoy taking ownership of complex problems from start to finish. You're proactive, confident working with minimal supervision, and bring a genuine interest in Microsoft environments and compliance frameworks.
Key to your success in the role will be:
* Minimum 3 years of professional IT support experience with demonstrated Level 2 capability
* A relevant IT qualification (Diploma, Certificate IV, or equivalent)
* Advanced knowledge of Microsoft 365 and Azure environments
* Strong experience with Windows desktop (10/11) and Windows Server operating systems
* Excellent communication skills, with the ability to translate technical issues for non-technical stakeholders
* Strong problem-solving, time management, and stakeholder management skills
Highly regarded but not required:
* Experience with Microsoft Intune and endpoint management in hybrid environments
* Previous experience in financial services, banking, or other regulated industries
* Understanding of ISO27001 or ASIC compliance frameworks
* Relevant IT certifications (MS-900, AZ-900, MD-102, CompTIA, or similar)
* ITIL Foundation or other service management framework knowledge
* Experience mentoring or training junior technician
Our Benefits
We have a range of benefits that we think you’ll like including daily breakfast options, purchased annual leave, and discounted services.
We know our people work hard, so we have an active social and sporting calendar to ensure the balance of work and social is just right. We take our responsibilities to our people, clients and community seriously and as an equal opportunity employer, value inclusion and diversity.