Overview
Location: Regional Western Victoria, Australia
Optus is one of Australia’s leading telecommunications providers, connecting more than 11 million customers every day across mobile,broadbandand digital solutions.
We’researching for an inspiring and peoplefocused Store Manager to lead our Mildura team. If you thrive on craftinghighperforming, energised teams, love building meaningful customer connections, and enjoy running a store likeit’syour own business, thenwe’dlove to hear from you.
We collaborate with purpose, lift each other up, take accountability, act with integrity, and celebrate as one team. Together, we learn, grow, tacklechallengesand build genuine relationships with our customers and with each other. At Optus,you’llfeel connected to what truly matters, build your skills and expand your career growth. And as a store leader,you’llbe the key to success.
Your day to day:
* Lead from the front, creating a positive,highperformanceculture where your team feels supported, motivated and confident to shine every day.
* Coach,mentorand develop your team, building capability and empowering them to deliver exceptional customer experiences, consistently and proudly.
* Shape an energised, inclusive andcustomerfirstenvironment, that feels welcoming,genuineand inspiring for both customers and your team.
* Bring Optus’ strategy to life instore by running smooth, efficient operations and continuously finding opportunities to uplift outcomes,performanceand overall customer experience.
* Address raised customer concerns with calm professionalism, modelling effective deescalation and guiding your team in resolving complex or sensitive situations.
* Drive team engagement by celebrating wins, setting meaningful goals, fostering continuous learning, and strengthening collaboration across your store and the wider region.
What makes you perfect for the role?
* Inspirational Leadership: You lead through your actions,beliefsand integrity by motivating those around you, building trust, and bringing your team together to achieve their best.
* CustomerFirstApproach: You’repassionate about creating memorable experiences and mentoring your team to put customers at the heart of every decision,interactionand solution.
* Coaching & Development: You know how to coach, upskill and support your people through clear feedback,encouragementand meaningful goal setting, helping them grow with confidence.
* Calm Under Pressure: You stay composed during difficult or reactive situations, model effective deescalation, and help your team handle customer challenges with care and professionalism.
* Business & Operational Strength: You understand the drivers of high performance and balance strong people leadership with sound operational judgment to deliver great store results.
* Team Spirit & Adaptability: You foster a workplace where everyone feels included, accountable and supported, stayingsolutionsfocusedwhen priorities or customer needs shift.
The good stuff…
* Competitiveremunerationand exclusive access to unique discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and special shopping discounts with our retail partners.
* Competitive leave policies, includingadditional'Connected’ day to focus on culture, family, health, community, orwhatever’simportant to you.
* We support growing families with inclusive, carer-neutral paid Parental Leave of up to 14 weeks.
* Buildfuturereadyskills through Optus U, with industry microcredentials created alongside La Trobe and Macquarie Universities.
* Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
* Put your wellbeing first with free access to counselling and support services, available 24/7 across multiple channels.
Curious but still unsure? That’scompletely okay as we still encourage you to apply. We all learn,growand develop together, and this role might be the perfect next step in your leadership journey.
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support toparticipatefairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170.
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