Join to apply for the Customer Banking Specialist - Wynyard role at Commonwealth Bank
Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:
Roster (full time) - 38 hours per week
You will be joining one of our Multi-Channel Branches. As a part of the team at one of our Multi-Channel Branch at Wynyard, you will utilise a customer centric approach to interact, resolve customer enquires/complaints in person, via telephone or digitally (in a contact centre environment)
More specifically, you will:
* Assist customers with general banking transactions, answering questions and queries
* Build a personal connection with customers through meaningful conversations face to face and through our direct channels
* Work with customers to use our in-branch technology and digital banking options
* Complete Financial Health Checks to assess customers' financial needs
* Process applications for personal loans, credit cards and associated products
* Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
* Be provided with continuous training and development to support your career aspirations
We're interested in hearing from people who have:
* A passion for delivering outstanding customer service with every interaction
* The ability to have great conversations and confidence to ask challenging questions
* Problem solving attitude and curiosity in finding the right solutions
* An open approach to learning new things and goal oriented
* An ability to work collaboratively as a team to deliver a seamless customer experience
* Open to learning new things, including being proficient with technology, whether it's for your own development or to assist customers
* A master of multi-tasking and a strong team player
With us, you'll help customers make informed financial decisions to achieve their goals. If this role matches your experience and career goals, apply today
Aboriginal &/or Torres Strait Islander people encouraged to apply. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
We are an Equal Employment Opportunity employer and welcome applications from all qualified candidates.
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