Job Description
The purpose of the role is to manage delivery of a project driving operations and delivery governance, ensuring right talent supply chain to optimize customer satisfaction and cost of delivery.
Key Responsibilities
* Delivery Management: Ensure seamless delivery of the projects, deploy optimum project delivery structure post transition/ migration phase by evaluating the budget, costs, risks and staffing requirement.
* Client Relationship Management: Engage with client to deploy opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients.
* Delivery Governance: Create weekly/ monthly/ quarterly MIS and reports to monitor and track overall project.
* Operational Excellence: Perform pareto analysis as per the no. of incidents received and accordingly identify automation opportunities and drive value adds across the project.
Deliverables
1. 1. Delivery Management – Client satisfaction: PCSAT, Brand score, no. of customer references, SDR/ QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalation from the customer, adherence to project charter.
2. 2. Delivery Management – operational efficiency: Contractual adherence %, Quality index, Utilization %, cost of delivery target, overdue indent, 100% SLA compliance, PEI % target, 100% usage of click to bill, % SAP loss for T&M projects.
3. 3. Delivery Management – Financials: Revenue target achievement, Operating margin %, leakage from OB to revenue, revenue per employee, CR realization target, process exceptions to be minimized, bench cost % of total cost, underrun % target for FPP projects, effort saving through NG-1, NG-2 initiatives.
4. 5. Capability Building: % attrition, critical talent attrition%, % trained on new age skills, % of team trained in necessary behavioural skills, diversity ratio, % localization targets by market, billable rookie ratio, rookie/NJNB assimilation TATs, offshore mix.
5. 6. Team Management: Team attrition %, Employee satisfaction score.
Mandatory Skills
Project Management
Experience
8-10 Years