Customer Contact Officer - Work From Home
Job Type: Permanent position | Casual position
Job Description
Our employer is seeking dedicated Customer Contact Officers to join their team, providing exceptional service to National Disability Insurance Agency (NDIA) customers. This is a full time, 100 percent work from home role, offering 38 hours per week on a rotating roster between 8am and 8pm, Monday to Friday.
Responsibilities
* Provide customer service via phone. Handle inbound calls, addressing queries and resolving issues.
* Log all customer interactions accurately in the required systems.
* Identify and escalation issues as needed. Liaise with internal and external departments.
* Stay updated with products, processes, and troubleshooting procedures.
* Maintain confidentiality and adhere to policies and procedures.
Requirements
* Strong telephone and computer skills.
* Ability to handle challenging calls with empathy and resilience.
* Excellent customer service orientation and communication skills.
* Ability to work in a structured environment with strict schedules.
* Must pass the NDIA pre employment Integrity Check.
Support and Development
* Access to online resources and support from team leaders.
* Regular feedback and coaching sessions.
* Encouragement to take breaks and use Employee Assistance Programs (EAP) after tough calls.
These roles are in high demand. Take this opportunity to become a part of a supportive and dynamic work environment. Apply today to make a difference in the lives of NDIA customers.
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