**Job Description**:
**Job Number** 23150744
**Job Category** Rooms & Guest Services Operations
**Location** The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia VIEW ON MAP
**Schedule** Part-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
The Westin Perth is looking for our next **Service Express Agent** (SXP Agent) who is the heart of the hotel by being the connection between guests and all of the hotel departments.
**Our Company**
**Our Brand**
The more you travel, the more your well-being can get left behind.
But there’s a place that doesn’t come with that compromise.
Join the team at The Westin Perth, enhance your senses and find your balance with our signature wellness programs.
With a focus on Eat, Sleep and Move Well, we have designed guest experiences that enhance wellness on the road.
Discover a place where you’re given a choice, not just to get up, but to rise.
**Rise with Westin Perth**
The Westin Perth is a luxury retreat, perfect for business and leisure travelers alike. A rejuvenating haven with luxury accommodation, 5-star amenities and a agile City Centre location.
**As an SXP Agent your duties will include**:
- Assisting with all guest enquiries and directing internal and external phone calls.
- May process food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system
- Create guest moments and follow up with guest to ensure their request has been resolved to their satisfaction
- Maintaining guest accounts
- Taking reservations when required
- The check in and check out of hotel guests if required
- Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department.
- Creating a welcoming impression as an ambassador for the hotel at all times will be of utmost importance.
**Skills & Experience**:
Your skills and experience will include:
- Competent with Word, Excel, Power
Point and software packages
- Competent with OPERA Software or similar
- Passion for delivering energetic customer service
- Positive attitude and an electric personality
- Articulate and confident in English language
- To have ability to smile on the phone
- Passionate about a career in hospitality management
**What you will enjoy**
Marriott's “Life.
With the Works”, offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs.
With more leave, more benefits, and more perks.
Including:
- Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
- Travel & stay benefits including eligibility into our Bonvoy loyalty program
- Incentive, recognition, and wellbeing programs
- Excellent career growth and learning opportunities
- Access to Employee Assistance Programs
- Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing globalteam, and
**become** the best version of you.