We are seeking a part-time Guest Experience Agent to manage guest check-ins, upsell experiences, and provide exceptional service. This role is ideal for individuals who enjoy working in fast-paced environments and have excellent communication skills.
Key Responsibilities
* Manage Guest Check-Ins: Ensure seamless check-in processes for guests, responding to their needs and resolving any issues promptly.
* Upsell Experiences: Identify opportunities to enhance the guest experience, offering personalized recommendations and promoting hotel amenities.
* Provide Exceptional Service: Deliver outstanding service, maintaining a positive attitude and exceeding guest expectations.
Requirements
* Prior Hotel Experience: A minimum of 6 months of experience in a hotel or hospitality setting.
* Outstanding Customer Service Skills: Possess excellent communication and interpersonal skills, with the ability to remain calm under pressure.
* Strong Computer Literacy: Proficient in using various software systems, including property management systems and customer relationship management tools.
Benefits
* Flexible Scheduling: Part-time schedule allows for flexibility and work-life balance.
* Opportunities for Advancement: Potential for career growth and professional development within the company.