Job Description
We are seeking a highly skilled and experienced Senior TechOps engineer to join our team. As a key member of the team, you will be responsible for operating, maintaining, upgrading and continuously improving our Managed Service for Cadence across AWS, Azure and GCP.
The role involves working with our Managed Service Product development team to establish operational requirements and support procedures. You will also respond to customer queries and incidents, diagnosing and solving complex technical issues through written communication via support tickets and occasional video-call based support.
As a TechOps engineer, you will have the opportunity to work extensively on various technologies including Apache Cassandra, Kafka, Opensearch, PostgreSQL, along with cloud providers such as AWS, GCP and Azure. Additionally, you will assist/mentor Level-1 team members to develop their technical capabilities on Cadence.
The successful candidate will undertake complex cluster operations such as migrations, upgrades and maintenance. They will provide expert operational support to our nodes running in the cloud (AWS, Azure and GCP) as well as On-premise, using technologies such as Linux (Debian), Docker, and languages including Java, Python and Bash.
Liaising with the Development and Product Management team through all stages of the development cycle is crucial to ensure proper release processes/procedures are being followed. The ideal candidate will also develop and continually improve our suite of internal automation tools, applications, and processes.
This is an excellent opportunity to be a proactive, reliable and supportive member of the TechOps team, participating in a rotating L2 shift roster.