Technical Support Specialist | OTR Tyres Selection & Technical Solutions
Sydney Branch, 5 Murray Rose Avenue, Sydney Olympic Park, New South Wales, Australia
Posted Wednesday 25 March 2026 at 4:00 am
Bridestone Mining Solutions Australia (BMSA) is a market leader in the tyre & mining services industry and is renowned for its global reputation for quality products, continuous improvement & cutting‐edge application of technology.
Our OTR (Off The Road) Tyres are manufactured specifically to customer requirements selecting from BMSA's broad menu of technical capabilities to create a product with outstanding performance in multiple areas considering environmental, load & operating variables. Bridgestone tyres are supported by a range of products & services including iTrack tyre pressure & temperature monitoring as well as wheel/rim supply & repair.
Serving Society with Superior Quality
To support our mission, we seek to fill a Technical Product Support position to work out of our Head Office in Sydney Olympic Park.
The Benefits
* Competitive salary & career development within the global Bridgestone business
* State‐of‐the‐art office with free gym & end of journey amenities
* 5 days extra leave every year after 2 years of employment
* An extra 5 days leave as a one‐off at each 5 year employment milestone
* Health checks / free flu shots
* Product discounts on Bridgestone Tyres
* Additional benefits & staff discounts
The Role
* Promote Bridgestone OTR tyres, iTrack & BMSA related products to existing & potential customers
* Work with colleagues to optimise OTR tyre selection & use of iTrack to satisfy customer requirements
* Conduct presentations or technical training on OTR tyres or iTrack for customers or BMSA personnel
* Troubleshoot technical & operational issues for customers & BMSA personnel
* Identify new product & product improvement opportunities for OTR tyres or iTrack
* Plan, organise, conduct & summarise field trials of new & current products including tyres or iTrack
* Assist the Sales team to monitor & maintain tyre performance guarantees & product warranties
* Develop & maintain a database to improve market intelligence
* Assist sales personnel in forecasting, planning & strategy of tyre & iTrack sales
* Work with the iTrack technical support team across back‐end support, rollouts & troubleshooting
About You – Essential
* A minimum of 2+ years of experience in technical support or related field
* Demonstrated ability to analyze problems, think critically & provide effective solutions
* Knowledge of Microsoft office programs with advanced Excel skills
* High level data analysis and manipulation skills
* Strong commitment to safety of yourself & others
* Patience & flexibility for frequent travel
* A valid driver's licence
* Current work rights in Australia
About You – Preferred
* Tertiary qualifications in engineering or similar
* Ability in computer programming & managing databases
* Exposure to OTR tyres or the mining industry
Join a global leader and take on your next professional challenge!
Sydney Branch, 5 Murray Rose Avenue, Sydney Olympic Park, New South Wales, Australia
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