$Competitive Salary + Super + Salary Packaging
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4,700staff and 600volunteer staff are committed to high quality services and care.
Uniting AgeWell provide a workplace culture based on theBESTphilosophy –Believe, Excel, Support and Trust– underpinned by our values ofKindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do. More information can be found on the Uniting AgeWell website - www.unitingagewell.org
Why choose Uniting AgeWell?
* Competitive remuneration offered with salary packaging benefit up to $15,900 + $2,650annually
* Comprehensive Employee Assistance Programavailable 24/7 for our staff
* Not for profit,values-basedorganisation
About the role:
In this role you will be responsible for the operational requirements of independent living communities within their portfolio to ensure a quality, customer-focused service across our Eastern services in Hawthorn, Wantirna and Forest Hill.
In this role, you will:
* Serve as the first point of contact for all general enquiries, property management and apartment resales to achieve and maintain optimal occupancy, and foster a supportive, welcoming and engaging environment for residents and their guests
* Ensure staff supervision is effective and in line with Uniting AgeWell policies, procedures and expectations
* Ensure complaints and disputes are managed and resolved efficiently and effectively and in line with Uniting Age Well's obligations.
* Ensure budgets are maintained within their portfolio (Resident & Minor works Budgets)
* Support and drive customer engagement and activation within communities
* Full time role supporting our Retirement Living units at Manningtree - Hawthorn
This is the place for you if you have:
Minimum of 3 years' experience in Retirement or housing related environment supervision or relevant industry experience (desirable)
Experience and expertise in relating to and managing a diverse range of people with a strong focus on customer service
Understanding of the financial aspects of apartments and housing
Excellent knowledge and experience in the Hotel environment/retirement village or residential aged care with a commitment to high standards of care for residents
* Experience in relating to a diverse range of people
* Willingness to be flexible in responding to requests and being the first point of contact for Residents, visitors and other Uniting AgeWell staff
Essentials for working in Aged Care:
* Acurrent Working With Children's Check (VIC) or willingness to obtain one
* Full Australian working rights
* A current Police Records Check/NDIS Clearance or be willing to undertake this process
* Current flu and ongoing vaccinations as required
Make an impact today and apply to be considered for this opportunity.
Salary match Number of applicants Skills match
Community Services & Development 1,001-5,000 employees
As an organisation of the Uniting Church, Uniting AgeWell has a long history of providing residential and community services for older Australians.
Many of these communities were established by individual congregations responding to the needs of local older people more than 60 years ago. In 2004, these services were brought together as one organisation, Uniting Aged Care, which became Uniting AgeWell in 2013.
Our vision is to be a national leader, creating thriving and inclusive communities where innovative, high quality aged care services are delivered with respect and kindness.
Our values of kindness, respect, integrity, innovation and inclusion shape and inform all that we do.
As an organisation of the Uniting Church, Uniting AgeWell has a long history of providing residential and community services for older Australians.
Many of these communities were established by individual congregations responding to the needs of local older people more than 60 years ago. In 2004, these services were brought together as one organisation, Uniting Aged Care, which became Uniting AgeWell in 2013.
Our vision is to be a national leader, creating thriving and inclusive communities where innovative, high quality aged care services are delivered with respect and kindness.
Our values of kindness, respect, integrity, innovation and inclusion shape and inform all that we do.
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Perks and benefits Salary Packaging Career pathways, education, training opportunities Employee Assistance Program Enhanced Parental Leave
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