Location: Melbourne | Southern Metropolitan
Job type: Full time
Organisation: Monash Health
**Salary**: Salary not specified
Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement
Reference: 65772
**Embark on a rewarding career and be part of a team where your dedication makes a difference in people's lives.**
Monash Health are seeking an Operations Manager to join the Specialist Consulting and Health Information team.
**About the Role**
This position is responsible for managing and leading the Referral Management Department primarily responsible for the processing and screening of referrals, scheduling appointments, waiting list management and responding to consumer enquiries.
In this management role, you will have overall responsibility for a team and your key responsibilities will include:
- Manage referrals, appointments, waiting list and other processes that support specialist consulting operations
- Comply with governing Department of Health & Human Services (DOH) policies.
- Establish appropriate gateways and methods to effectively communicate with patients and providers
- Drive system and process improvements aimed to enhance the patient experience and the overall service delivery
- Collaborate with a variety of stakeholders to facilitate and implement change
**About You**
You are an experienced people leader and have a passion for people and systems. With tertiary qualifications in a relevant discipline or relevant experience, you have already built significant capability and you can readily demonstrate:
- Effective people management experience
- An understanding of governing DHHS policies and guidelines
- Ability to establish, review and implement new systems, processes and procedures
- Capability to implement and drive change to meet goals and requirements
- Proven facilitation, negotiation and interpersonal skills enabling effective stakeholder management
- Logical, analytical and lateral thinking ability.
Experience in people and change management is desirable and an understanding of specialist consulting operations will be an advantage.
**Mandatory requirements of the role**:
- Tertiary qualification in relevant discipline or relevant experience
- Victorian drivers licence
**In Return**:
- Access to Monash Health in-house learning portals to further expand your clinical skills and knowledge base
- Avenues to further develop your leadership and project management skills
- Mentorship and career guidance
- Support to attend relevant forums and conferences
- You will be part of a highly committed compassionate team
- Be part of a service that values you and all you bring to the role
- Strong focus to self care
- For a confidential discussion and to explore the opportunity further, please call Cassie Moore, Acting General Manager Specialist Consulting Health Information and Language Services on 0436 691 156_
**Monash Health is a great place to work**
To learn more about our organisation visit **monashhealth.org**.
To see first-hand what our colleagues think about working here, take a look at the following short videos**:monashhealth.org/careers**.
Monash Health is Victoria's largest and most comprehensive health service. For more than 170 years, Monash Health and its predecessors have provided safe, high-quality healthcare for people at every life stage. With 25,500 employees, we provide care to south-eastern metropolitan Melbourne and rural Victoria from over 40 locations, via telehealth, within local communities and in people's homes.
We recognise the value of equal employment opportunity. We are committed to patient safety, promoting fairness, equity and diversity in the workplace and to Child Safe Standards. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and our five iCare values.
**How to Apply**
**Applications are accepted via the Monash Health online Mercury System (e-recruit).**
Applications will be screened upon receipt and selection activity may commence prior to the closing date.