Overview
Product Support Analyst (Graduate Software Engineer) – Join to apply for the Product Support Analyst (Graduate Software Engineer) role at NewyTechPeople.
This role is based in Newcastle, NSW, Australia. The base pay range is A$70,000.00/yr – A$80,000.00/yr. Your actual pay will be based on skills and experience; talk with your recruiter to learn more.
What’s in it for you
Join a local company with a global presence, a solid focus on career progression, and a track record of advancing graduates to senior-level roles. This hybrid contract role requires you to travel into the office in Newcastle a couple of days per week.
What you’ll be doing
- Contribute to a game-changing product used by millions of customers worldwide.
- Work within a team of engineers to help customers with various complex applications.
- Handle communication with customers via phone, email and Microsoft Teams.
- Tackle complex technical client inquiries and application support issues.
- Ensure accurate and timely triage of tickets in Jira Service Desk and their customer portal.
- Collaborate regularly with internal software teams to resolve complex inquiries and address customer issues efficiently.
Experience and qualifications
- Recently finished university studies in Information Technology, Computer Science or Software Engineering.
- Based in the Newcastle region or willing to relocate/be commutable to Newcastle.
- Willing to start in an application support role to gain product understanding and transition into software development or implementation consulting.
- Experience in application support roles is welcome; ability to support customers worldwide is a plus.
- Strong communication skills and ability to engage with customers regularly.
About the company
You will be working for a market-leading product company used by customers globally. The organization offers career progression and growth, with many employees starting as graduates and advancing to senior roles.
What’s next
All applicants will receive a response. The easiest way to register interest is to apply using the link. For questions about the role, the company, or benefits, contact Kyle Chapman at
Additional information
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Information Technology
- Industries: Software Development
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📌 Product Support Analyst (Graduate Software Engineer)
🏢 NewyTechPeople
📍 Newcastle City Council