Park Hyatt Sydney is recruiting a professional Guest Service Officer for its Front Office team. The role focuses on delivering an exceptional arrival and departure experience for guests across the hotel.
About the Role
In the role of Guest Service Officer you will be responsible for the guest's arrival and departure experience. Reporting to the Front Office Manager, you will be enjoying an inclusive working environment within a dynamic team that extends beyond the realms of Front Office.
This varied and dynamic role provides a chance to develop your professional hospitality career within an international company; either in Australia or overseas.
Responsibilities
* Verify that guests are receiving the best possible service during arrival and departure.
* Accept room reservations accurately and efficiently and enter the reservation into the computer system immediately.
* Handle cashiering functions.
* Verify arrival and departure details and arrange luggage handling, transportation and other services requested by guests.
* Maintain sound knowledge of local attractions, restaurants, shopping areas and points of interest.
* Work closely with other Front Office personnel in a supportive and flexible manner, focusing on overall hotel success and guest satisfaction.
Qualifications
* Good computer skills, particularly in MS Office.
* Ability to work under pressure.
* Diploma or certificate in hospitality or tourism management is desirable.
* Knowledge of Opera is desirable.
* Preferable prerequisite knowledge of the travel/hotel industry.
Benefits
* Complimentary shift meals, discounts for the Spa and all Food and Beverage outlets.
* Complimentary and discounted Hyatt accommodation worldwide.
* Access to internationally recognised learning and development programs and opportunities.
* Employee assistance program and paid family leave benefits.
* Being part of a diverse and inclusive team passionate about their work.
A career with Hyatt opens a world of opportunities. We are continually named one of the World's Best Multinational Workplaces, with a culture built on empathy, integrity, respect, inclusion, experimentation and wellbeing.
To apply, please submit your application through www.careers.hyatt.com.
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