Overview
The National Security Sector at Leidos currently has an opening for Tier 2 Hardware System Maintainer for our Incident and Service Request Response Team to support a client’s requirements in a challenging, agile setting located in Alice Springs, AUS. The position requires an active TS/SCI, with Polygraph and approved medical and psychological exams.
Responsibilities
- Engage in hardware troubleshooting, repair and replacement.
- Communicate with customers and technical components to fully understand the incident, service request or problem.
- Research problems by accessing internal and external knowledge databases.
- Facilitate technical communications between operations and development staff.
- Distribute defect reports and system data collected during anomaly investigations.
- Plan and coordinate maintenance activities, perform upgrades and support the transition and acceptance of new and modified systems.
- Analyze customer problems and implement appropriate corrective action to initiate a repair and return to service in the field.
- Assist with property and asset management.
- Monitor, review, update and disposition ServiceNow/HelpNow system tickets assigned to program per required timelines and level of information details.
- Conduct datacenter walkthroughs to proactively identify issues with supported hardware and equipment; resolve or escalate as needed.
Basic Qualifications
- TS/SCI with Polygraph is required.
- BA degree and 8+ years of prior relevant experience, or Masters with 6+ years of prior relevant experience.
- Current DOD 8570 certification applicable to the position (typically Security+).
- Proven computer hardware and system troubleshooting skills.
- System administration skills.
- Ability to recognize and analyze problems, errors, provide innovative solutions to complex problems, and respond appropriately.
- Ability to work in a rapid-paced, collaborative team environment.
- Ability to carry/lift 30 pounds of equipment.
Preferred Qualifications
- Working knowledge of ServiceNow/HelpNow.
- Experience in working with, collaborating with system users and customers.
- Ability to be flexible and quickly adapt to changing situations.
- Ability to demonstrate resourcefulness.
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📌 Tier 2 Hardware System Administrator - TS/SCI with Poly
🏢 Leidos Australia
📍 Alice Springs