Purpose : - Making Lives Better through Happier Ageing.
We promote positive ageing for Australia's older people and possibility for people affected by disability, by helping them stay in their homes for as long as they choose. Our real talent is caring and connecting with them to understand what they love doing most and helping them to do it. We are not just another homecare company completing daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing team that believes care is in the details.
As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organisation that is changing the way we deliver home care through our Happier Ageing philosophy.
You may know similar roles as a Care Manager, Care Co-Ordinator or Clinical Care Manager. This role is a full time position. The role is ideally suited to an experienced RN with fantastic leadership skills.
Applicants must have a minimum of 5+ years of Registered Nurse experience.
As a Nurse Next Door Care Designer, you are passionate about Making Lives Better and
* Are warm and caring
* Think of creative solutions and always find a better way
* Follow through with commitments and build great relationships
* Go above and beyond (even when no one is looking)
Why you'll love us
* Generous salary package with phone, laptop and one of our iconic pink cars
* An award-winning culture recognised for being disruptive and innovative within the healthcare space.
* You'll build lasting relationships with everyone you meet, from clients to carers.
* You'll be part of a warm and caring team who champion you every step of the way.
Job Summary :-
As a Care Designer you hold a key role at Nurse Next Door, a role that is centred around:
* Leadership;
* Business Development; and
* Client Experience
You are responsible for the day to day operations related to driving business results through client experience and caregiver management through the following main duties and responsibilities:
Consult Conversions :
* Conducts Caring Consults, assesses Clients with respect to physical, emotional and environmental needs and advises on Client care; achieves conversion goal of 90%
* Drives business interest by engaging in relationships with community leaders and professional organisations to establish long term relationships that will translate into word of mouth and professional referrals
* Develops, promotes and ensures high quality, innovative customer service
* Acts as advisor in Caring Consult to ensure that Client and Client contacts have all information required
Client Care Delivery and Experience :
* Experience as a Registered Nurse - Community sector highly desirable.
* Attends all First Visits with Caregivers to ensure client needs and care plans are executed as per the Service Agreement; sets and role models expectations
* Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher
* Develops appropriate and individualised care plans and updates as required
* Educates clients on self-care and evaluates client response to care provided
* Monitors risk issues and analyses trends, adapts care as needed
* Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals
People Leadership :
* Drives results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education
* Delivers on our Brand Promise by leading the client experience, ensuring our Caregivers are doing whatever it takes to bring peace of mind to our clients and their families
* Accountable for staff performance, ensuring Caregiver availability meets business needs and that there is compliance to all systems
* Manages the education function to support a continuous learning environment and staff utilisation of learning opportunities. This includes Discovery Day and quarterly in-service programs.
* Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher
* Leadership or management experience is preferred for this role
Administration :
* Maintains excellent documentation practices, specifically, complete and accurate care plans, employee files (skills & qualifications), client files, including pay and billing information
* Reviews and updates client and staff records quarterly to ensure 100% accuracy and completeness
* Directs the maintenance of client & personnel records to meet employee, organisation and statutory requirements and entitlements
* Conducts record audits on a quarterly basis to ensure accuracy and up to date information
* Ensures compliance with national, state/provincial legislative requirements in areas such as health, employment, occupational health & safety
* Responsible for approving all visits and premiums in preparation for each payroll and billing cycle
Availability :
* Flexibility is required
* Part time/Full time capacity
* On-call on some evenings and weekends
Business Relationships :
* Reports to the Franchise Partner
* Leads the Caregiving team
* Works closely in partnership with Care Services Centre
Key Metrics :
* Consult Conversion 90%
* Driving Revenue
* NPS; Client 75% and Employee 80%
Qualifications :
Education Requirements
* AHPRA registration
* Nursing background is required
* CPR and First Aid Certification
* National Police Check (Aged care specific)
* Working with Children's Check
* Disability Workers Exclusion Team Check (to be completed by Nurse Next Door)
* Car and valid driver's license
* Completion of Care Designer eLearning
Experience Requirements
* Current demonstrated experience in catheter insertion, bowel care and wound care
* Strong computer skills, proficient in G-Suite (Docs, sheet, drives, calendar)
* Exceptional written and verbal communication skills
* Intentional organisation, planning, time management and multi-tasking skills
* Demonstrated experience setting and achieving goals
* Customer service and leadership background considered an asset