Customer Service Representative
About the Role
We are seeking a skilled Customer Service Representative to provide exceptional service to our guests. This is an exciting opportunity to join a dynamic team and be part of a hospitality environment that values delivering high-quality customer experiences.
Key Responsibilities
* Provide Guest Services: Process guest check-ins and outs, answer queries, and resolve any issues in a timely and professional manner.
* Operate Park Booking System: Accurately use the system to make reservations, manage accounts, and track guest information.
* Coordinate with Team Members: Collaborate with Housekeeping and other departments to ensure seamless operations and excellent guest experience.
* Maintain Administrative Tasks: Complete day-to-day office administration, including data entry and reporting.
Requirements
* Previous Experience: Must have previous experience in a similar role within the hospitality industry.
* Skill Set: Possess excellent communication and interpersonal skills, proficiency in computer systems, and the ability to handle cash transactions accurately.
* Educational Background: Enthusiasm, strong organizational skills, and attention to detail are essential for this position.
What We Offer
* Competitive Salary: A competitive salary package will be offered to the successful candidate.
* Benefits Package: Discounts on accommodation at our parks nationally, discounts with our partners, service recognition awards, and access to employee assistance programs.
How to Apply
If you are a motivated and customer-focused individual looking for a rewarding career in the hospitality industry, please submit your application by clicking the link below.
A valid Working with Children's Check specific to the state may be required before receiving a job offer.
This role involves manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilizing machinery.
The organization acknowledges its commitment to fostering a safe respectful and inclusive workplace giving back to the communities it operates in and protecting the environment.