Job Description:
We are seeking an experienced and enthusiastic Assistant Village Manager to join our team at a contemporary village located in a picturesque setting. The successful candidate will be responsible for supporting the day-to-day operations of the village, implementing operational plans and projects, ensuring compliance with all relevant laws and regulations, and fostering strong customer relationships.
The ideal candidate will have demonstrated experience working in a customer service role, excellent communication and interpersonal skills, strong problem-solving skills, and the ability to lead by example. They will also possess a First Aid Certificate and CPR Certificate, or be willing to obtain one.
* Supporting the day-to-day operations at the village
* Implementing operational plans & projects
* Ensuring compliance with all laws and regulations applicable to the village
* Implementing company policies, strategies and plans to maintain residents' satisfaction
* Assisting with running of village events, social calendar and activities
* Contributing to effective resident management to foster strong customer relationships and support delivery of village maintenance
* Providing assistance with the preparation of budgets, financial processing and procurement
* Supporting the provision of a safe working environment for all staff, contractors, visitors and residents.
Key Requirements:
* Demonstrated experience working in a customer service role
* Exceptional communication and interpersonal skills
* Strong problem-solving skills and the ability to lead by example
* Eagerness to be hands-on in a customer facing role
* Excellent computer literacy – including the Microsoft Office Suite
* A First Aid Certificate & CPR Certificate, or be willing to obtain
Benefits:
* Competitive salary with opportunities for continuing development
* A supportive and friendly work environment
* 4x Wellbeing Days (one per quarter). That's almost an additional week off in addition to your annual leave
* Fitness Passport for you and your family
* Reward & recognition services
* Excellent company benefits and discounts on offer
* Discounted health insurance, annual vaccinations and skin checks
* The chance to make a real difference in the lives of our residents
About Us:
We are a leading provider of retirement living communities, committed to creating caring and fun-filled environments for our residents. Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.