You will be responsible for delivering exceptional customer service and executing administrative tasks to ensure a seamless customer journey across all selling platforms.
The role involves partnering with the Territory Manager to generate sales, coordinating with internal and external resources, and building strong relationships with financial institutions, taxation authorities, and motor vehicle branches.
Responsibilities include:
The Opportunity:
- Ensure superior customer service is delivered at all times.
- Set up and maintain auction information systems.
- Enter contracts and equipment specifications into the auction system.
- Balance auction results, and take care of accounts receivable, collections, and banking responsibilities.
- Verify funds have been collected.
- Process vehicle titles, registrations, and legal transfer documents.
- Assist in recruiting, training, and overseeing Customer Service Representatives for auctions.
- Actively support safety protocols to ensure everyone goes home safely every day.
Key Qualifications:
- 2+ years in a customer-facing role.
- Excellent written and verbal communication skills.
- Proficient computer skills, including mastering new systems and entering data quickly and accurately.
- Experience in accounts receivable, account reconciliation, sales tax collection/remittance, vehicles or heavy equipment, and DMV document processing is an asset.
- Ability to think quickly and make good decisions under pressure.
- This is an administrative role that requires attention to detail and accuracy. You must love paperwork and have a passion for organization and efficiency.
- Outstanding people skills - you're outgoing, diplomatic, patient, and a good listener.
- Ability to work independently and take charge when necessary.
- Enjoy working hard but still having fun on the job.
What We Offer:
We provide a supportive work environment that fosters growth and development. Our team members enjoy competitive compensation packages, comprehensive benefits, and opportunities for advancement.
Additional Information:
This is an exciting opportunity for someone who is passionate about providing excellent customer service and has experience in administration.