About this role
* Taking inbound customer enquiries over the phone and through online channels, and effectively handling and resolving requests and complaints.
* Identifying opportunities to meet customer needs and converting them into new products or services.
* Enhancing customer relationships by engaging in meaningful conversations, solving problems methodically, and ensuring a positive experience.
* Working within policy and industry guidelines, regulations and requirements.
About you
* A genuine passion for delivering exceptional customer service outcomes.
* Effective communication and interpersonal skills, with ability to navigate digital banking platforms.
* Previous consumer lending experience is advantageous.
* The ability to identify customer needs, provide solutions, services and ancillary products, while managing competing priorities in a calm and structured manner.
* Desire to show initiative, take ownership of problems and work towards win-win outcomes.
Benefits
* Fully funded training and career development opportunities.
* Dynamic team environment focused on customer service, digital innovation and transformation.