Assistant Chief Concierge
Park Hyatt Sydney, Sydney, AU – Guest Services – Hourly/Entry Level Employee – Full-time – Req ID: SYD – Local
About Park Hyatt
Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.
About the Role
We are seeking a dedicated and professional Assistant Chief Concierge to support the daily operations of our Concierge team. This role is pivotal in delivering exceptional guest experiences, maintaining brand standards, and fostering a collaborative team environment.
Key Responsibilities
* Responsible for greeting and welcoming guests
* Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
* Respond to complaints and find the appropriate solution
* Assist in on‑site events such as weddings or corporate meetings
* Support the effective day‑to‑day operations of the Concierge team
* Demonstrate proficiency across all Guest Services functions, including butler service, in‑room dining, porterage, and valet
* Provide leadership and guidance to Concierge
* Manage guest requests, bookings, and correspondence with efficiency and professionalism
* Liaise with internal departments to ensure seamless guest experiences, particularly for VIPs and group arrivals
* Assist in service recovery and uphold positive guest and colleague interactions
* Maintain accurate records, logs, and tracking systems in line with hotel policies
Qualifications
* Previous experience as a Concierge within a five‑star hotel or similar environment preferred
* Strong knowledge of Sydney's attractions, restaurants, and services
* Must possess a professional presentation
* Excellent communication and interpersonal skills
* Ability to lead by example and support team development
* High attention to detail and commitment to service excellence
* Flexibility to work across various shifts, including weekends and public holidays
* Extremely organized and well‑developed computer knowledge
* Extensive knowledge of Sydney and surrounds
* Must already have a valid visa to work in Australia
Working at Park Hyatt Sydney will include
* Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
* Access to complimentary and discounted Hyatt accommodation worldwide
* Access to internationally recognised learning and development programs and opportunities
* Access to an employee assistance program and paid family leave benefits
* Being part of a diverse and inclusive team, passionate about their work
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