Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our purpose of ”Connecting People and Places to Make the World Work Better”. Our business is growing, therefore we are seeking a highly skilled and experienced business leader to join us in the full-time position of General Manager Aviation (Key Account Manager) with an opportunity to be based in Sydney. About the role Reporting directly to the Director of Aviation, this role is responsible for providing senior operational leadership to a large Aviation Security team. The General Manager Aviation position will deliver and continuously improve aviation security services that meet/exceed our contractual and regulatory obligations; manage customer relationships; and develop and maintain a highly effective workforce capability. The role has a critical focus on ensuring an engaged aviation team deliver an exceptionally high standard of service, security and compliance that will significantly contribute to our customer achieving their commercial objectives. The Position: Participate as an active and effective member of the ISS Aviation senior leadership team. Provide exceptional strategic and operational leadership and people management. Understand customer strategy and ensure ISS adds value to and complements the customer’s strategy, vision and values. Leading, planning and executing strategic and operational action plans. Ensure contract compliance and continual development in line with contractual KPIs. Deliver exceptional customer service - ensurigh delivery of security, compliance and related management services according to agreed processes that meet or exceed our contractual/regulatory obligations. Manage all aspects of ISS’ services - ensuring a high standard of service delivery Continually improve on best practice control frameworks, commercially value added security solutions, and the ISS risk control framework Utilise systems to ensure greater compliance, lower risk and create greater efficiencies Ensure self-audits and inspections are conducted in accordance with schedule and rectify any issues in line with contract requirements Contract administration, finance and reporting Strong focus on ensuring health, safety and welfare across the operation Champion change management and the use of data and analytics across the operation Minimum Criteria: Proven track record leading a large operation Broad based general management experience in a large scale, dynamic operating environment. Well-honed customer relationship skills. Proven ability to deliver to plan and project management skills. Highly effective influencing, communication and time management skills. Strong leadership, commercial and organisational knowledge. Results driven - demonstrated strong business and commercial acumen. Exceptional communication and consultation skills with a broad range of internal and external stakeholders. To apply for this role please click on the 'apply' link and complete the online application. You can review your application status and keep up to date with our current vacancies by visiting our ISS Careers Website: http://www.au.issworld.com/our-people/Careers ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with a disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA) people. We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com