Overview
Service Reliability Engineer
Mambu Australia Pty Ltd
Australia (Hybrid)
Engineering - Software (Information and Communication Technology)
Full-time
About the team
As an SRE at Mambu, youll be at the intersection of engineering, operations, and customer success by promoting reliability practices, data-driven decision-making, and continuous learning across the organization
What youll do
- Be on the front line of reliability: Investigate and resolve production issues impacting Mambu customers, ensuring minimal disruption and fast recovery.
- Lead incident management: Collaborate with engineering and support teams to drive major incident resolution, post-mortems, and systemic improvements.
- Improve observability and detection: Design, maintain, and evolve monitoring, alerting, and logging to catch issues before customers do.
- Drive automation: Eliminate repetitive tasks through scripting and tooling, enabling faster, safer, and more consistent operations.
- Shape resilience across Mambu: Partner with product and infrastructure teams to embed reliability, capacity management, and operational excellence into how we build software.
- Cross-train and share knowledge: Strengthen team expertise across domains, continuously growing technical depth and operational maturity.
What youll bring
- Strong communication, problem-solving, and analytical skills, with the ability to balance customer impact and technical priorities.
- Solid understanding of cloud-native applications, distributed systems, and up-to-date web technologies.
- Hands-on experience with public cloud services (AWS, GCP, or Azure).
- SQL knowledge (querying, troubleshooting, and performance tuning).
- Familiarity with the software delivery lifecycle, CI/CD practices, and DevOps culture.
- Proficiency in scripting/programming (Bash, Python, Go, or Java) and experience with observability stacks (Prometheus, Grafana, ELK, OpsGenie, Datadog, etc.) is a plus
What youll get
- Join us to shape the future of banking, where your professional growth is equally as valued as your personal well-being.
- Company equity for all
- Learning and development opportunities
- Hybrid/Remote working (location dependant)
- 30-day working abroad
- 4-week paid sabbatical after 5 years service
- Additional benefits based on location
Additional information
As part of the recruitment (or HR onboarding) process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions/anti-money-laundering/counter-terrorism financing/politically exposed persons screening service, and your employment is conditional upon approval of these results.
At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process,
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📌 Service Reliability Engineer
🏢 Mambu
📍 Gosford