About Us
Tattarang is one of Australia’s largest private investment groups and is owned by the Forrest family. Our investment portfolio spans across agri-food, energy, resources, property and lifestyle. We believe in investing for growth and pursue opportunities in both the listed and unlisted space with a long-term investment horizon.
About the Role
Are you a trusted, highly skilled IT support professional with a passion for delivering exceptional, discreet, and personalised technology services? We’re seeking an Private Support Engineer to provide dedicated, white-glove support to our executives and their immediate teams.
In this highly autonomous and relationship-driven role, you will act as the critical link between our executives and the broader IT function, ensuring seamless, secure, and proactive support across office, home, and travel environments — locally and globally.
No two days will be the same. You’ll demonstrate professionalism, adaptability, and discretion while operating in fast-paced and sometimes high-pressure environments. Your calm demeanour, technical acumen, and ability to anticipate needs will set you apart.
Key Responsibilities
* Deliver Level 1 & 2 white-glove IT support for our executives.
* Partner with their support teams to coordinate IT service continuity across domestic and international travel.
* Provide responsive, after-hours and on-call support, including international time zone coverage as required.
* Maintain and monitor IT systems at private residences, corporate offices, and personal devices.
* Liaise with IT delivery teams to drive proactive maintenance and issue resolution within SLAs.
* Manage and track support requests using service management tools and contribute to ongoing improvement initiatives.
* Support IT project delivery and evaluate software/hardware solutions based on evolving needs.
* Create concise end-user training materials and documentation.
* Be available to travel with executives to provide onsite technical assistance when required.
About You
* Certificate or Diploma in IT, Networking or related field (Bachelor’s degree preferred).
* 5+ years of hands-on IT support experience, ideally in executive or high-profile environments.
* Exceptional communication and interpersonal skills with a high degree of discretion and emotional intelligence.
* Demonstrated success managing high-pressure or sensitive situations with professionalism.
* Experience in luxury service, hospitality, or concierge-style roles is highly desirable.
Proven expertise with:
* Microsoft 365 (Exchange Online, SharePoint, OneDrive, Teams)
* Mobile device support, international roaming troubleshooting
* Video conferencing (Zoom Rooms, MS Teams Rooms, Cisco Webex)
* Network familiarity (Cisco, Aruba, Ubiquiti is a plus)
* ITIL-based service management and documentation