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ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role matters
Access to safe, fair and supportive financial options can change the trajectory of someone's life. Many community members who reach out for microfinance support are navigating financial stress, unexpected expenses or barriers that make traditional lending inaccessible.
As a Loan Application Support Worker, you become a calm, practical guide who helps people understand their options, complete their loan applications, gather documentation and connect with early intervention supports such as Financial Literacy Education. Your work helps people regain stability, confidence and control.
About the role
The Salvation Army's Microfinance team supports individuals and families across Australia to access safe, affordable financial products and build long-term financial wellbeing.
In this role, you will assist community members with loan applications, eligibility checks, documentation and referrals. You will manage application paperwork, maintain accurate data, and ensure clients feel supported throughout the process.
This position is 11.4 hours per week, fixed term for 6 months, and based at our Mount Gambier office, with working days negotiable. Pay is in accordance with SCHADS Level 3 Award.
How you will make an impact
* Support community members to complete loan applications and gather required documentation
* Confirm eligibility for microfinance programs through clear, respectful assessment
* Follow up on missing information to ensure timely and accurate submissions
* Provide early-intervention support and refer clients to Financial Literacy Education and other relevant services
* Manage application paperwork, data entry and correspondence with a high level of confidentiality
* Contribute to reporting, feedback collection and service improvements
* Work collaboratively with the Microfinance team to ensure coordinated support
* Participate in training and development to stay current with best practice
What you will bring
* Qualifications in Finance and Mortgage Broking (FNS40821) or Community Services (Certificate III) are preferred, and we welcome applicants who are currently working toward these qualifications
* Experience in finance, administration or client-facing roles involving documentation and database management
* Strong attention to detail, accuracy and organisational skills
* Excellent communication skills and a calm, supportive approach with clients
* Ability to maintain confidentiality and work responsibly within role boundaries
* Proficiency with Microsoft Office and database systems
* Full working rights in Australia
What we offer
As a registered not-for-profit organisation, we offer eligible employee's meaningful benefits, including:
* Salary packaging benefits (up to $15,900 tax-free) and Entertainment Benefit ($2,650 tax-free)
* Employee Assistance Program – confidential counselling service
* Financial, retail and lifestyle discounts
* Generous paid parental leave (12 weeks for primary carers)
* Purchased leave options (up to 8 weeks)
* Five days paid leave annually to experience other Salvation Army programs
* Discounted health and fitness programs through Fitness Passport
* Up to five days paid leave per year to support a Salvation Army program or activity
* A supportive, inclusive culture with passionate and dedicated team members
* A deeply rewarding role where you can positively influence people's financial wellbeing
How to apply
If you are passionate about helping people access fair, safe financial support and want to contribute to a service that strengthens community wellbeing, we would welcome your application. Please submit your resume and a cover letter outlining your suitability for the role.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration