Job Summary:
Technical Support Specialist - IT Infrastructure
* This is an exciting opportunity to join our team as a Technical Support Specialist in IT infrastructure. As a member of our Information Technology and Services (ITS) Branch, you will provide service desk support for the Department's ICT Enterprise Operating Environment that meets the Department's business requirements.
You will work as part of the ITS Team undertaking day-to-day tasks to support the Department's staff with a range of Information Technology systems. This role involves providing technical support of IT infrastructure including desktop PC equipment and associated information technology peripherals, networking equipment, servers, and cloud services.
To be successful in this role, you will require appropriate post-secondary qualification and/or industry experience relevant to the position. At least two years' experience in the delivery of ICT support and infrastructure services is also required.
Key Responsibilities:
* Provide technical support of IT infrastructure including desktop PC equipment and associated information technology peripherals, networking equipment, servers, and cloud services.
* Provide technical support of business applications software and development projects.
* Client support including assisting clients in skill development and identifying learning paths to build capability in use of information technology toolsets.
Requirements:
* Current Tasmanian Registration to Work with Vulnerable People (Registration Status – Employment)
* Appropriate post-secondary qualification and/or industry experience relevant to the position
* At least two years' experience in the delivery of ICT support and infrastructure services