A bout Accenture t www.accenture.com. Join Accenture and help transform leading organisations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career. Job Description We are looking for a proactive Business Analyst with experience in Salesforce. In this role, you will analyse and improve business processes, working closely with stakeholders to gather and document requirements. You will collaborate with cross-functional teams to implement solutions, identify system enhancement opportunities, and drive efficiency. Strong analytical skills, excellent spoken and written communication, and the ability to translate technical concepts into business solutions are essential. If you are driven by data and problem-solving in a fast-paced environment, this role is for you. Key Responsibilities: Requirements Elicitation: Collaborate with business stakeholders through workshops to gather information and elaborate on business requirements. This also includes translating business requirements into technical specifications and working closely with design, build and test teams to ensure successful implementation of tech solutions. Co-Design and co-develop: Gain a deep understanding of the solution and business processes in order to ensure high requirements coverage by asking the right questions and employing critical thinking. Work closely with technical designers and build teams to ensure requirements feasibility and best options. Business Process Modelling: Apply BPMN to model, analyse, and improve business processes, identifying inefficiencies and opportunities for enhancement. Workshop Facilitation: Facilitate structured workshops to engage stakeholders, gather requirements and validate solutions. This includes planning, execution and follow-up activities to ensure effective stakeholder management. Requirements Management Software Skills: Proficiency in Azure DevOps (or similar software) to document, track and manage requirements throughout the project lifecycle. Tech to Business Translator: Act as a liaison between business stakeholders and technical delivery teams, ensuring clear and effective communication and understanding of requirements. Skills: Salesforce knowledge (Bonus. Experience cloud) Business Process Modelling Requirements elicitation and analysis User Story and Acceptance Criteria development Requirements Management Systems (Azure DevOps) Workshop facilitation Stakeholder communication Additional Requirements: Security Clearance Requirement : Given the secure nature of this role, we are seeking candidates who are Australian Citizens with an active security clearance or are eligible for obtaining security clearance. This requirement ensures that all team members are cleared to handle sensitive information and contribute to maintaining the highest standards of security in our operations. On-call and Shift Expectations: This position is primarily focused on managed services, meaning you will be responsible for maintaining and improving our clients' IT systems (Applications and Infrastructure). Flexibility and adaptability are key, as you may be required to work in shifts to provide continuous support. Additionally, you may need to be on call to address incidents promptly and perform after-hours deployment activities as needed. Your ability to effectively manage these responsibilities will be crucial to ensuring the seamless operation of our services and client satisfaction. Must be willing to work from Accenture/client office location 3 days a week (2 days WFH) Benefits of working at Accenture: 18 weeks paid parental leave Long & short-term career break opportunities Structured career development program Local and international career opportunities. Certified as a Family Inclusive Workplace™ Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people. We are proud to be in the top 3 of last year’s Diversity & Inclusion Index! LI_GM Equal Employment Opportunity Statement for Australia: At Accenture, we recognise that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day. Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on 61 2 9005 5000. To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change. Visit us at www.accenture.com Equal Employment Opportunity Statement for Australia: At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. As part of our talent strategy, we hire and develop people who have different backgrounds, different perspectives and different lived experiences. These differences ensure that we have and attract the cognitive diversity to deliver a variety of perspectives, observations and insights which are essential to drive the innovation needed to reinvent, and we hold our leaders accountable for ensuring we have the most innovative and talented people in our industry. We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on 61 2 9005 5000. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement