Senior Customer Service Professional - Part-Time Opportunity
This is a unique chance for an experienced customer service expert to maintain their career expertise while enjoying genuine work-life balance. You'll bring your senior-level skills to our dynamic team, working flexible hours in a supportive, technology-forward environment.
This part-time role offers the perfect blend of professional growth and personal time management. With flexible hours between 9am-2pm, you can prioritize your family commitments and still make a meaningful impact at work.
About the Job
* Advanced Customer Support: Handle complex customer inquiries and escalations requiring experienced judgment
* Solution Leadership: Use your expertise to identify customer needs and recommend optimal solutions
* AI-Powered Service: Leverage cutting-edge AI agents to access product information and provide technical support
* Process Excellence: Apply your experience to maintain high standards and suggest improvements
* Team Mentorship: Share your knowledge with junior team members and contribute to training
* Account Engagement: Conduct proactive customer calls for relationship building and growth opportunities
* Quality Leadership: Set the standard for exceptional customer communications
Maintain 75%+ first-call resolution rate for complex issues, achieve 85%+ customer satisfaction scores, mentor junior team members, and focus on high-value, complex customer situations.
Daily Activities:
* Handle escalated customer calls requiring senior expertise
* Resolve complex product inquiries and technical challenges
* Generate quotes and manage high-value customer accounts
* Use AI tools for instant access to technical specifications and solutions
* Collaborate with product development and warehouse teams on complex issues
* Identify strategic opportunities for customer growth
* Provide guidance and support to junior team members
About You
To be successful in this role, you'll need:
* 3+ years senior customer service experience with a proven track record of excellence
* Strong expertise in handling complex, escalated customer situations
* Leadership experience – mentoring, training, or team coordination
* Excellent communication skills – confident with challenging conversations and technical explanations
* Technology proficient – quick to master AI tools and integrated systems
* Strategic mindset – able to see big picture opportunities and improvements
We value professionals who are looking for a better work-life integration without sacrificing their career edge. If you're a senior customer service expert interested in AI-enhanced tools and modern approaches, this might be the perfect opportunity for you.
What We Offer:
* Flexible 20-25 hours per week
* Competitive hourly rate reflecting your senior expertise and experience
* Professional development opportunities and exposure to cutting-edge AI technology
* Performance recognition – bonuses tied to customer satisfaction and team contributions
* Family emergency flexibility – understanding approach to life's unexpected demands
* A supportive team environment that respects your time and priorities
How to Apply
If you're a senior customer service professional seeking better work-life balance and have the required skills and qualifications, please submit your application.