Customer Service Representative
This is a unique opportunity to join our thriving Cochlear Care Centre in East Melbourne. Occasional flexibility to attend our Berwick site could be required.
The primary role of the Customer Service Representative is to provide exceptional customer service, ensuring patients have a positive experience with the clinic. This includes managing phone and email inquiries, scheduling appointments, and providing initial information and developing client records.
The ideal candidate will have strong decision making and problem-solving skills, effective listening and verbal communication skills, and excellent interpersonal skills. They must also be able to work flexibly and be detail oriented.
Responsibilities:
* Manage phone and email inquiries to the clinic in a professional manner.
* Manage the scheduling system, including booking and confirming appointments.
* Provide initial information and develop and maintain client records from customer inquiries.
* Provide excellent customer service to clients when they present at the clinic.
Benefits:
* Competitive salary and benefits package.
* Opportunities for career advancement.
* Collaborative and supportive work environment.
Requirements:
* Minimum 2 years' experience in reception/office administration role or equivalent.
* Strong computer skills, including ability to operate computerized accounting, spreadsheets, and word processing.
* Ability to work independently as well as part of a team.