This role supports a complex customer base across Australia and New Zealand, ensuring their needs are met for pricing, orders, deliveries, and product recommendations.
Key Responsibilities:
* Provide professional support to customers by offering correct and relevant information that resolves their enquiry
* Digitalize customers through promoting BOC's self-serve and digital channels at every opportunity
Requirements:
* Understanding of the special mixture process and supply chain
* Advanced verbal and written communication skills with problem-solving expertise
* Knowledge of BOC products, offers, policies, and processes required, as well as SalesForce, SAP, Microsoft Office 365
* Strong influencing and time management skills with ability to manage tasks and complete them to high standard within agreed timeframes
About Us:
We value our employees and offer flexible working arrangements, generous parental leave, and attractive superannuation benefits.
We commit to technologies and products that unite customer value and sustainable development.