About the Role
Seeking a seasoned Solution Architect to lead the integration of Microsoft Dynamics 365 with AWS Connect in Melbourne. The ideal candidate will design scalable, secure, and high-performing cloud-based contact centre solutions.
* Develop comprehensive architectural designs for integrating AWS Connect with Microsoft Dynamics 365, considering call flows, data integration, security, and scalability.
* Provide technical guidance and mentorship to development teams throughout the project lifecycle.
* Design and implement robust integrations between AWS Connect and Dynamics 365, utilizing APIs, webhooks, and other relevant technologies.
* Define and implement cloud infrastructure on AWS, including compute, storage, networking, and security services, specifically tailored for contact center solutions.
* Ensure the solution adheres to strict security guidelines and compliance standards, protecting sensitive customer data.
* Optimize the solution for performance, scalability, and cost-effectiveness, leveraging AWS services effectively.
* Work closely with business stakeholders, development teams, and other technical experts to gather requirements and ensure alignment on the solution design.
* Create and maintain detailed architectural documentation, including diagrams, specifications, and deployment procedures.
* Assist in troubleshooting complex issues and providing ongoing support for the integrated solution.
* Maintain a strong understanding of the latest advancements in AWS Connect, Dynamics 365, and related technologies.
The Successful Candidate
* Proven experience as a Solution Architect with a focus on cloud-based contact centre solutions.
* Expertise in AWS services, particularly AWS Connect, and experience with related services like Lambda, DynamoDB, and API Gateway.
* Strong knowledge of Microsoft Dynamics 365, including its capabilities for customer service and contact centre management.
* Experience with integration technologies like APIs, webhooks, and middleware platforms.
* Solid understanding of cloud security best practices and compliance requirements.
* Excellent communication, collaboration, and problem-solving skills.
* Experience with Agile development methodologies is often preferred.
What's on Offer
This contract opportunity offers the chance to work on a challenging project, delivering a high-quality solution that meets the needs of our clients. We're looking for a skilled professional who can bring their expertise to the table and help drive success in this role.