About AMA
The AMA Group is Australia's largest network of accident repair facilities, comprising over 120 outlets and more than 2,200 employees across Australia and New Zealand.
Our success stems from our commitment to providing clients and work providers with quality, cost-effective repairs, and exceptional customer service. Our people are our focus; we invest in their development to create current leaders and future skills.
About Capital S.M.A.R.T
With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs leads the collision repair industry, specializing in small, medium, and large repairs. We are pioneers in customer satisfaction and innovation, providing our employees with safe, supportive, and rewarding work environments.
About The Role
We are seeking an experienced and qualified Insurance Loss Adjuster to join our AMA Group Solutions or Capital S.M.A.R.T Repairs team. This full-time role involves ensuring vehicles are returned to their pre-accident condition through quality workmanship.
The primary responsibility is to prepare accurate and comprehensive quotes for vehicle repairs promptly. You will utilize your automotive knowledge and computer skills while interacting with various stakeholders.
Reporting to the Centre Manager, you will work within our extensive network of repair facilities, with stability and growth opportunities.
Key Responsibilities:
* Providing excellent customer service to clients and work providers
* Accurately quoting vehicles in a timely manner, meeting repair cost targets and insurer procedures
* Completing onsite, off-site, and online quotes as needed
* Conducting vehicle arrival inspections, including mapping and imaging
* Managing parts procurement to ensure timely and cost-effective repairs
* Coordinating with suppliers for additional work authorization
* Assisting with production management when required
* Ensuring repairs restore vehicles to pre-accident condition
* Handover of completed repairs to customers
About You
* Experience in estimating/quotations within the automotive smash repair industry
* Experience with AudaNet is highly desirable
* Ibody experience is advantageous but not essential
* Excellent customer service and rapport-building skills
* Professional and personable demeanor
* Strong system and computer skills; Excel is a plus
* Effective verbal and written communication skills
* Ability to meet strict deadlines
* Problem-solving skills with high accuracy and attention to detail
* Team-oriented and collaborative work ethic
* Commitment to safety and reliability
We Offer
* Supportive team environment
* Ongoing training and career development
* Access to latest tools, equipment, and processes
* Competitive earning potential for skilled tradespeople
* Junior-Mid level: $60,000–$80,000
* Mid-Senior level: $80,000–$100,000
Interested candidates who are hardworking and motivated are encouraged to apply online. All applications will be kept confidential. #J-18808-Ljbffr